Tax Compliance Officer III

Overview

There has never been a better time to bring your values and talents to the collaborative team at the Vermont Department of Taxes. The rewarding work we do supports this brave little state and helps shape its future. We work with proven, dynamic technologies to fund initiatives that preserve the environment, build vibrant communities, strengthen families, and more. Discover new opportunities, learn new skills, and solve problems with our dedicated and supportive team.

The Department of Taxes' Compliance Division seeks a talented individual who wants to support public programs through the accurate and equitable collection of Vermont taxes. This position will be involved with the review of taxpayer records for compliance and providing education to taxpayers.

• Collect unpaid taxes on behalf of the state via phone or otherwise.
• Arrange formal payment agreements, propose settlements, and when appropriate, waive selected penalties.
• Establish personal liability and initiate bank or wage garnishment orders and property liens.
• Educate and outreach to taxpayers to promote and achieve voluntary compliance.

• Be inquisitive, collaborative, digitally proficient, and self‑motivated.
• Have a desire to learn new skills and software used for tax administration.
• Have excellent communication skills, including the ability to discuss challenging topics with individuals from varied backgrounds.
• Be a holistic thinker, able to connect the dots to assist taxpayers in achieving compliance.
• Thrive in a busy work environment.
• Have a growth mindset and be flexible and adaptable in a changing work environment.

This Montpelier‑based position offers professional development opportunities and a solid career ladder. Vermont State offers affordable and broad medical, leave, and retirement benefits. For questions, please e‑mail Tanya.

Perry. The hourly salary range is $26.50 to $41.37, with annual compensation ranging from approximately $55,120 to $86,049.60, based on a 2080‑hour work year and excluding overtime or other compensation.

The Compliance Division promotes and ensures Vermont taxpayer compliance, focusing on early intervention, education, outreach, and fairness. The team includes auditors, tax examiners, analysts, tax collection agents, and support staff.

This position requires candidates to be fingerprinted and to pass a background check to be eligible. Background checks are authorized under Vermont law and the Internal Revenue Service.

• In accordance with VDT Standard Operating Procedure 2018‑01, background investigations and national criminal record checks will be conducted on all candidates. Candidates may withdraw their application before fingerprinting or a background check is conducted.

We value diverse teams and are committed to creating a community of inclusion.

Tax Compliance Officer III (Job Requisition #53612) is open to all state employees and external applicants.

Work is performed in a standard office setting. The workload is consistently heavy, requiring prompt and accurate decision‑making. Duties involve sensitive, sometimes controversial subjects that may lead to emotional and adversarial situations. Incumbents must function independently in confrontational or hostile environments, prioritize workload, and multitask effectively. Duties are highly confidential. Occasional travel may be required, using a state vehicle or private transportation.

Three (3) years or more of experience in the collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigating financial background; or four (4) years of experience in tax preparation or related customer service experience.

The State’s total compensation package is worth about 30% of the total, including:

• 80% state‑paid medical premium and no‑cost dental plan for employees and families.
• 11 paid holidays per year and a generous leave plan.
• State‑paid Family and Medical Leave Insurance (FMLI).
• State defined‑benefit pension…