Tax Compliance Officer

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems that make a difference. If you are curious, motivated by public service, and enjoy helping people navigate complex challenges, we want to hear from you!

The Tax Compliance Officer performs tax collection and compliance activities to resolve delinquent tax accounts. This position works directly with taxpayers and their representatives to assess financial situations, explain tax compliance requirements, and develop appropriate payment solutions. The role also evaluates cases and takes enforcement action when necessary to ensure compliance with applicable tax laws. Assignments range from routine to moderately complex, requiring sound judgment, strong communication skills, and the ability to analyze information and develop effective solutions.

The Ideal Candidate

• Pursue delinquent tax accounts through telephone, written correspondence, and, when necessary, in-person site visits.
• Negotiate, establish, and monitor formal payment agreements; evaluate settlement options; and, when authorized, consider or waive applicable penalties.
• Provide guidance to taxpayers regarding filing requirements, payment obligations, and the steps needed to achieve and maintain full tax compliance.
• Determine personal liability when applicable, and initiate appropriate enforcement actions, including bank and wage garnishments, property liens, levies, offsets, and other authorized legal remedies.
• Provide taxpayer education and outreach to encourage voluntary compliance, address account discrepancies, and support the timely resolution of delinquent tax matters.

This Montpelier-based position offers professional development opportunities and a solid career ladder. Vermont State offers affordable and broad medical, leave, and retirement benefits. For additional information about employee satisfaction and benefits, please visit our website.

The hourly salary rate for this position ranges from $23.75 to $36.88 and State of Vermont benefits are very competitive. The starting salary for this position may be negotiable depending on experience and qualifications. The annual salary for this position ranges from approximately $49,400 to $76,710. The annual salary range reflects the minimum and maximum salary potential in the assigned pay grade.

The annual salary is calculated based on 2080 hours of annual compensation and does not include authorized overtime or other compensation. It also does not include any time taken off payroll.

The Compliance Division is responsible for promoting and ensuring Vermont taxpayer compliance, with a focus on early intervention, education, outreach, and fairness. We value service, integrity, and employee growth, as we aim to support Vermont communities effectively and efficiently. Our team includes auditors, tax analysts, tax collection agents, and support staff.

Background Checks
This position will primarily support the Department of Taxes. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates.

Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.
We value diverse teams and are committed to creating a community of inclusions.

This position,
Tax Compliance Officer I (Job Requisition #55742), is open to all State employees and external applicants.

Duties are performed primarily in a standard office setting. Workload is consistently heavy with constant need for prompt and accurate decision making. Duties involve sensitive, sometimes controversial subject which may lead to emotional and adversarial situations. Incumbents must be able to function independently in a confrontational, even hostile environment, must be able to prioritize their own workload and multi-task effectively. Duties are highly confidential in nature.

Occasional travel may require use of state vehicle or private means of transportation.

One (1) year or more of experience in collection of debts,…