Mobile Unit Client Support Specialist

Overview

The Mobile Unit Client Support Specialist will be responsible for daily activities and operations within the DMV Mobile Unit. The Mobile Unit team travels to DMV satellite locations throughout the state. Duties involve the issuance of registrations, issuance of licenses, examination of applications through use of various written, visual and road tests. This is not a remote position and work will take place within DMV offices.

Although the full salary range for this position is provided, new hires are typically made at the salary range minimum.

This position, Mobile Unit Client Support Specialist (Job Requisition #54382), is open to all State employees and external applicants.

If you would like more information about this position, please contact Cory Laferriere erriere.

Resumes will not be accepted via e-mail. You must apply online to be considered.

In accordance with Title 23, Section 102(d), an applicant must agree to be fingerprinted and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the fingerprinting and background check requirement, to which an applicant must agree to be deemed eligible for this position.

Applicants will have the right to withdraw their applications before fingerprinting and/or a background investigation is conducted.

Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure, contagious illnesses are a daily risk. Incumbents must be able to multi‑task and prioritize unpredictable workloads, deal with confused, frustrated, and highly upset customers, and handle large sums of money. Occasional trips outdoors may be required when verifying vehicle identification numbers.

Incumbents must be able to perform several job duties within several different units possibly in the same day, and travel to other offices with minimal notice to assist when staffing shortages occur and during various scheduled hours. Private means of transportation may be required, and overtime work may be required.

• Three (3) or more years of office administrative experience that included significant public contact.
• One (1) or more years of experience with the Vermont DMV.

Candidates with prior motor vehicle department experience.

• A current, valid driver's license is required.
• An applicant's vision must be correctable to 20/40 (Snellen test) in both eyes, with normal color perception and field of vision.
• The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 5+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in 5 or more of the job duties.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation.

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

The State's employment decisions are merit‑based. Retaliatory adverse employment actions by the State are forbidden.