Hospitality Specialist

Hospitality Specialist

Montpelier, VT

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good.

The National Life Group's Hospitality Specialist is a highly visible role, which demands excellent hospitality skills. The ideal candidate for our part-time position will be service oriented, incredibly friendly, and customer-centric. This role will support National Life Group's brand by ensuring that all accommodations and public areas of the Guest House are kept to a high standard of cleanliness and presentation, delivering great customer service, and maximizing guest satisfaction.

This position is part-time, up to 24 hours per week, with the possible additional hours on occasion based upon need. This position requires flexibility and the willingness to work evening/overnight shifts and works closely with security and facilities on the safety of staff and overnight guests.

• Ensures white-glove service through hospitality for guests.
• Cleans and organizes accommodations/rooms, public spaces as needed, maintaining high standards.
• Assists, as needed, with any preparations or setup needed for morning breakfast service, or other duties as assigned.
• Upholds and promotes National Life and Guest House Safety Standards and Protocols
• Maintains a welcoming and safe environment.
• Maintains inventory of necessary cleaning and room amenity Communicates with supervisor on a timely basis of any updates/maintenance needs or supplies.
• Performs additional duties as needed.
• Becomes CPR trained (optional).

• Previous hospitality experience preferred or similar position
• This position requires a flexible schedule with the ability to work nights, evenings, days and some select weekends (rare) as occupancy changes
• Proficiency in Microsoft Office Suite and the ability to learn other proprietary systems as assigned
• Positive attitude and self-motivated
• Experience in housekeeping and cooking (breakfast, some basic baking)
• High level of independence and problem-solving abilities
• Excellent communication skills
• Professional Appearance
• Attention to detail and a passion for quality and cleanliness
• Physical demands include lifting/moving objects up to 25 pounds.

• High school diploma, GED, or equivalent
• Valid driver's license

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such…