Deskside Support Analyst

Overview

Role: Desktop Support Analyst

Cognizant Technology Solutions is looking for a Desktop Support Analyst to join our dynamic team, collaborate with cross-functional teams to drive innovation and deliver impactful solutions that align with our company’s goals. Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) focuses on digital transformation by modernizing infrastructure and workplace across layers to meet evolving needs in a secure environment.

Location: Candidates will work 5 days a week from the Client’s office in Montpelier, Vermont, Monday to Friday. Hybrid or remote work is not an option.

Work Authorization: Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship.

About this Team and Role

Job Summary

Join our team as an Onsite Desktop Technician, responsible for ensuring seamless desktop support operations, delivering high-quality technical solutions, and ensuring effective service delivery. This role requires 2-4 years of experience in desktop support in a work‑permitted, on-site environment.

• The Deskside Support Analyst provides direct assistance to end users, troubleshoots and resolves hardware and software issues, assesses faults, conducts repairs, and contributes to efficient IT operations and customer service.
• Demonstrates strong technical knowledge of desktop operating systems and software applications.
• Provides deskside support to end-users in a corporate environment.
• Maintains excellent communication and customer service skills.
• Troubleshoots hardware and software issues on desktops, laptops, and mobile devices.
• Uses remote access tools and techniques as appropriate.
• Works with Active Directory and other directory services.
• Manages multiple priorities and performs well under pressure.
• Willing to work flexible hours, including evenings and weekends, as required.
• Provides Level 2 onsite or remote support for complex customer issues and requests.
• Leads deployment of software releases, system upgrades, and patches on end-user devices.
• Assumes accountability for procurement and asset management of end-user devices.
• Leads activities such as customer relocations and departmental infrastructure build-outs.
• Analyzes symptoms to identify causes and determine effective solutions.
• Triage issues related to physical layers, usernames, and passwords.
• Uninstalls/reinstalls basic software applications and verifies hardware/software setups; assists with navigation of application menus.
• Performs onsite installations or replacements of hardware components and software repairs.
• Conducts diagnostic testing and utilizes remote-control tools to troubleshoot and resolve issues.

• 2-4 years of experience in desktop support
• Active Directory
• Win 10, Windows 11 & Macintosh OS
• Intune / SCCM
• Beyond Trust + Log Me In  tools
• Printers & Peripherals
• Virtual Machines (Citrix / Azure Virtual Desktop)
• Ticketing tools (Remedy / SNOW)

The annual salary for the position depends on experience and other qualifications of the successful candidate. This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits
:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

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Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law