Service Desk Lead: ITIL-Driven Process Leader
Job in
Montpelier, Washington County, Vermont, 05604, USA
Listed on 2026-05-26
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, IT Project Manager
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a Customer Service Lead in Montpelier, Vermont. This role involves overseeing service desk operations, ensuring high-quality support, and leading a team of specialists. Responsibilities include resolving user issues, supervising staff, and enhancing service delivery. Ideal candidates have a bachelor's degree in Information Technology, 7+ years of IT support experience, and leadership skills.
The compensation range is $67,900 - $180,000 based on various factors including experience and location.
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