IT Quality Assurance Analyst

IT Quality Assurance Analyst

Job Type: Contract

Duration: 12 months (with potential extension)

Work Location: Remote

Work Hours: Standard business hours (EST)

Job Overview

We are seeking an experienced IT Quality Assurance (QA) Analyst to support the stabilization, enhancement, and ongoing quality assurance of a business-critical Salesforce-based application. This role will work closely with business stakeholders, developers, and product owners to ensure that all application changes meet functional, performance, and quality standards before release.

The ideal candidate is detail-oriented, experienced in Agile/Scrum environments, and comfortable owning end-to-end QA activities, including planning, execution, documentation, and reporting.

Key Responsibilities

Quality Assurance & Testing

• Develop, maintain, and execute QA plans, test strategies, and test scenarios
• Create detailed test cases, scripts, and procedures based on functional and business requirements
• Perform manual and automated testing, including regression testing
• Facilitate and support User Acceptance Testing (UAT) with end users
• Ensure testing is completed and documented prior to all releases

Defect Management & Reporting

• Identify, document, track, and communicate defects with clear reproduction steps
• Collaborate with developers to validate fixes and retest resolved defects
• Analyze test results and quality metrics to identify trends and improvement areas
• Produce regular QA status reports, metrics, and release readiness summaries

Collaboration & Process Improvement

• Work closely with business analysts, developers, product owners, and project managers
• Support refinement of user stories and acceptance criteria
• Recommend improvements to QA processes, tools, and best practices
• Maintain accurate QA documentation and knowledge sharing artifacts

Tools & Environment

• Use Azure Dev Ops as the system of record for test plans, scenarios, defects, and tracking
• Participate in Agile ceremonies including sprint planning, reviews, and retrospectives
• Support testing for integrations, APIs, and configuration-based Salesforce functionality

Required Qualifications

• 5+ years of experience in IT / Software Quality Assurance
• Strong experience developing and executing test plans, test cases, and test strategies
• Hands-on experience with Agile / Scrum testing methodologies
• Experience with manual testing and exposure to automated testing
• Proficient with Azure Dev Ops or similar ALM tools for QA tracking
• Experience supporting User Acceptance Testing (UAT)
• Strong documentation, communication, and stakeholder collaboration skills
• Ability to work independently in a remote environment

Preferred Qualifications

• Experience testing Salesforce-based applications
• Experience in regulated industries (government, healthcare, financial services, etc.)
• Familiarity with API testing and system integrations
• Experience with test automation tools (e.g., Testim or similar)
• QA, Software Testing, or IT-related certifications
• Understanding of licensing, compliance, or regulatory systems

Deliverables & Outcomes

• Documented IT Quality Assurance Plan
• Test cases, test results, and defect reports for ongoing releases
• Defined and repeatable QA processes and procedures
• Quality metrics and reporting tied to sprints and releases

#Quality Assurance #QATesting #Agile Testing #Salesforce

QA #Azure Dev Ops  #Software Testing #ITJobs