Specialist, Product Program Manager
Listed on 2026-07-06
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IT/Tech
IT Project Manager, Systems Analyst, IT Consultant
Specialist, Product Program Manager, School IT Services
Description:
This role aligns to Industry Level Titles such as Technical Project Manager.
The Technical Product Program Manager (TPM), School IT Services is responsible for leading cross-functional program execution to deliver complex, high-impact technology services that support K–12 virtual and blended school operations. Sitting within the Product Delivery team, this role provides the delivery role of a “4-in-the-box” (4
IAB) product model alongside the Product Manager, the Lead of School IT Services, and a Go-to-Market (GTM) partner—together driving the strategy, definition, delivery, and adoption of School IT Services capabilities.
The TPM is accountable for translating the School IT Services roadmap into executable program plans; coordinating engineering, IT operations, security, communication, and go-to-market teams; managing risk and dependencies; and ensuring releases land smoothly against the rhythms of the K–12 school year (August–June).
Key Responsibilities- Lead and manage multiple technical projects across the School IT Services portfolio, ensuring timely, high-quality delivery aligned to school-calendar windows (start-of-year readiness, mid-year transitions, spring testing, and year-end transition).
- Develop comprehensive project plans, including scope, schedule, resources, risks, dependencies, and milestones; partner with the Lead of School IT Services and Product Manager to translate roadmap into executable delivery plans.
- Identify and mitigate program risks, resolve issues, and surface tradeoffs to stakeholders to keep delivery on track.
- Ensure alignment of program and project goals with broader business objectives and strategic priorities.
- Operate as the project management partner in the School IT Services 4-in-the-box pod (TPM, Product Manager, Lead of School IT Services, and GTM), driving operating cadence, decision-making, and accountability across the four functions.
- Collaborate with engineering, IT operations, security, service delivery, and customer success teams to align on requirements, capacity, dependencies, and release windows.
- Foster cross-team collaboration, open communication, and knowledge sharing to address dependencies and improve overall delivery efficiency.
- Support the management of external vendors as needed to ensure their contributions align with program goals, timelines, and quality standards.
- Communicate program status, progress, risks, and outcomes to stakeholders—including senior leadership, school leaders, and internal cross-functional partners in a clear and concise manner.
- Partner with the Lead of School IT Services, Product Manager, and GTM to support release readiness, including launch communications, training enablement, and adoption tracking, so changes land well in schools.
- Establish and maintain feedback loops with schools and internal partners that feed continuous improvement.
- Facilitate effective team collaboration and communication, fostering a culture of transparency and accountability.
- Drive continuous improvement in project management processes, intake, prioritization, and delivery methodologies.
- Establish and maintain the 4
IAB operating cadence. - Maintain delivery artifacts (project plans, risk log, dashboards, status reports) that provide a single source of truth across the 4
IAB and for executive stakeholders.
- 5+ years of experience as a Technical Program Manager, Technical Project Manager, or similar role in a technology-driven environment.
- Demonstrated track record of successfully delivering complex, cross-functional programs on time and within budget.
- Strong project management skills, with proficiency in modern tools and methodologies (e.g., Agile, Scrum, Kanban).
- Exceptional communication, leadership, and interpersonal skills.
- Strong problem-solving, organizational, and analytical abilities.
- Ability to navigate and thrive in a fast-paced, dynamic environment with shifting priorities.
- Experience delivering IT services or IT service management (ITSM) programs, ideally in…
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