Operations Technician III

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.

** The Main Responsibilities*
* -    Technician for customer/company network systems installation and/or maintenance activities.

-    Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.

-    Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets

-    Monitors network operations and resolves routine network monitoring problems.

-    Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets.

-    Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP

** What We Look For in a Candidate*
* *
* Minimum Qualifications:

*
* + Associate degree or equivalent education and relevant experience.

+ 3+ yrs related experience in specific area or equivalent.

+ May require technical certification.

** Compensation*
* This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$64,668 - $86,190 in these states: AL  AR  AZ  FL  GA  IA    IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY

$67,875 - $90,500 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI

$71,108 - $94,809 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits ()

+  Bonus Structure

LI-Remote

Requisition #: 342584

** Life at Lumen*
* Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

** Background Screening*
* If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role.

Background results will be…