Associate Illustration Systems Analyst​/Analyst

Associate Illustration Systems Analyst / Analyst

Addison, TX;
Montpelier, VT

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

This position is part of the Life & Annuity Solutions team, which is responsible for designing, implementing, and managing our life and annuity products. The team is at the forefront of delivering innovative solutions that enhance customer experience and drive business growth.

This role contributes to customer experience and business analyst functions within the company's new issue and inforce illustration systems for life and annuity products, riders, and illustration system enhancements.

By assisting with testing, requirements, and issue resolution, this position helps ensure operational accuracy and reliability.

A successful candidate thrives in a fast-paced environment, ensuring accuracy through attention to detail while developing professional expertise, balancing multiple priorities with adaptability, and demonstrating a proactive approach to problem-solving.

This position will report to Senior Illustration Systems Analyst.

Support the team in maintaining an accurate and functional illustration system while contributing to the accelerated pace of system implementation and its continuous improvement. This role plays a key part in enhancing the customer experience and adapting to evolving business needs.

To accomplish this, the role involves the following responsibilities:

Technical Responsibilities include:

• Develop and refine detailed test strategies, build test cases, create traceability matrices, and define expected results in collaboration with the team.
• Execute test cases as part of User Acceptance Testing (UAT), identifying and documenting defects to support system accuracy.
• Monitor and manage system defects and enhancements utilizing issue tracking tools, ensuring timely follow-ups.
• Support the development of business requirements for User Interface (UI), System Integrations, NAIC-compliant illustrations, and other projects by gathering information and assisting senior analysts in documentation.
• Contribute to improving the illustration testing processes.
• Analyze and troubleshoot issues with illustration systems, escalating more complex challenges to senior team members as needed.
• Aid in generating new issue and inforce illustrations for products and policies with characteristics not currently supported by existing systems.
• Track system performance, analyze functional metrics, and assist in developing reports that support operational insights and issue resolution.
• Support system integrations by assisting with the analysis of interface behavior, data exchanges, and functional issues while collaborating with internal teams and external vendors.

Innovation & Customer Experience Responsibilities include:

• Support process and system enhancements by researching and analyzing ways to improve both the buying and selling customer experience.
• Collaborate with stakeholders across departments under the direction of senior team members, including third-party vendors, Product Development, Marketing, Legal & Compliance and others.

• Bachelor's Degree or equivalent combination of education and experience.
• Ability to build relationships and collaborate effectively.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities under pressure while working as part of a team in a fast-paced environment.
• Highly organized, proactive, and solutions-oriented.
• Creative problem solver who embraces emerging technologies and innovative approaches to improve quality and efficiency.

Work Arrangements:

Hybrid

• This position currently offers an onsite hybrid work schedule, with the expectation that you are in the office three days per week during onsite core days. Our current onsite core days are Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

• Bachelor's degree in Mathematics, Computer Science, Business, or equivalent experience.
• Experience working with life insurance and/or annuity products and riders.
• Familiarity with illustration systems for life and/or…