Business Analyst - Tax

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. If you are passionate about public service, we want to hear from you!

If you have a passion for leveraging big data and computer systems to improve and deliver critical government services then this position is for you. You’ll put your data analysis and communication skills to the test as you prioritize competing, time-sensitive initiatives. You’ll have the autonomy to select projects that you own from start to finish - defining requirements with partners and delivering dashboards and process improvements.

If you want to join a team aimed at providing exceptional work, the Vermont Department of Taxes’ BIID Team wants to hear from you!

In this position you will support all divisions of the Department. This position fills data requests and regularly runs reports that: help drive policy decisions, improve tax processing and administration, and support software testing needs of your peers on the BIID Team. A successful candidate in this role will be able to provide analysis, context, and recommendations that go beyond the data being requested.

You will also review requests for and proactively identify opportunities for business process and software improvements. This position will also be responsible for testing software changes.

This position requires a high degree of independence, balancing of competing priorities, and the ability to adapt to change. The ideal candidate will have:

• Ability to communicate complex and technical topics to non-experts.
• Experience in developing detailed knowledge of complex practices and processes, specifically tax administration and technical software processes, and data analysis.
• Demonstrated experience with iterative processes, including incorporating different types of feedback, launching quickly, and testing hypotheses.
• Experience using data and building dashboards to influence policy or process improvements.
• Experience with SQL.
• Excitement about contributing to and building on our existing system practices.
• Experience with Microsoft Power Platforms is preferred but not required.

• Evaluate and analyze ongoing user needs.
• Gather and synthesize data to ensure informed decision making.
• Review business processes and develop a strong degree of familiarity with tax and credit programs.
• Quantify, recommend, and implement upgrades and enhancements to software.
• Identify risks involved with making process changes while analyzing the benefits of implementing the changes.
• Regularly test changes made by software developers to verify that the changes meet business requirements, function correctly, and are the optimal solution for users.
• Create and maintain documentation of processes and best practices.
• Provide training and support to non-technical users on SQL and the data in the Department’s databases.
• Communicating project status, developments, and outstanding issues to the Department.

The Business Improvement and Implementation Division (BIID) is a centralized group of Tax Department personnel who represent each division of the Department. We lead continuous improvement projects and provide project management, data analysis, reporting, and training for the Department.

BIID manages the ongoing maintenance and enhancement of Tax-specific software systems, including VTax and VTPIE. We write requirements and test software changes in response to legislation, user-initiated enhancement requests, bug fixes, and version upgrades. Our team partners with the Agency of Digital Services and multiple vendor development teams.

Compensation
:
The hourly salary rate for this position ranges from $31.54 to $49.45, and State of Vermont benefits are very competitive. The starting salary for this position may be negotiable depending on experience and qualifications. The annual salary for this position ranges from approximately $65,603 to $102,856. The annual salary range reflects the minimum and maximum salary potential…