Technician, Drain Cleaning

Wind River Environmental is looking for a technician to provide efficient, high‑quality customer service in drain cleaning, jetting, and cable work for both commercial and residential calls.

This role is responsible for delivering the most efficient, highest quality customer experiences to Wind River Environmental’s drain customers. You will complete all drain cleaning, jetting, and cable work related to service calls.

• Provide effective communication between customers and Wind River Environmental.
• Perform camera service for mainline stoppage.
• Educate and assist customers on the importance of drain repair and replacement.
• Explain reasons for blockage and illustrate how you will resolve the issue.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Protect drain cleaning and camera equipment and keep a well‑inventoried truck.
• Participate actively in all training exercises, team meetings, and safety discussions.
• Completion and submission of quote and service paperwork to management.
• Respond to trouble/emergency calls in a timely manner.
• Follow all Wind River Environmental service protocols.
• Work overtime, weekends, holidays, and on‑call rotations as needed.
• Comply with all FMCSA and DOT regulations when applicable.
• Practice safe work methods to remain accident and injury free; recognize hazards inherent in routine and non‑routine tasks and make adjustments.
• Wear required personal protective equipment (PPE).
• Other duties as assigned by management.
• Comfortable working independently and interacting with customers.

• Ability to read and interpret documents including company policies, safety rules, operating instructions, maps, and road signs.
• Effective communication with customers, co‑workers, and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy, including email and internet skills.
• Basic math skills.

• Regular exposure to outdoor weather conditions, non‑hazardous fumes, and noise.
• Independent work in various settings.
• Interaction with customers.

• Valid driver’s license with an acceptable driving record.
• At least 21 years of age.
• At least 2 years of professional commercial driving experience.
• Ability to successfully pass a DOT drug screen, medical certification, physical exam, and road exams.
• Ability to operate in a drug‑free workplace.
• High‑School Diploma.
• Base pay range $26.00–$29.00 per hour; final compensation depends on location, education, experience, and skills.

• Competitive starting hourly rate with overtime opportunities.
• Quarterly safety bonus.
• Company‑paid Smith Systems Defensive Training.
• Company‑paid Med‑Card renewals.
• Room for growth.
• Medical, dental, and vision insurance.
• Employer‑paid life insurance.
• Employee discount for services offered in your area.
• Matching 401(k).
• 6 paid holidays, 2 paid floating holidays, and generous paid time‑off plan.
• Company‑paid uniforms.
• Annual safety boot stipend.

Wind River Environmental services and maintains a broad array of non‑hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA, we offer a full suite of services to business, residential, and municipal customers throughout the East Coast.

Wind River Environment LLC is an equal opportunity employer. We prohibit discrimination against any applicant or employee based on any legally recognized basis, including race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, disability, genetic information, veteran status, or uniformed service member status. Our commitment to equal opportunity applies to all personnel and prohibits unlawful discrimination by any employee, including supervisors and co‑workers.