Guest Service Supervisor - Seasonal Flex

Job Summary

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

• Supervise employees to ensure they are performing all job duties implemented by management.
• Coach employees by giving constructive feedback to help them perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards and maintain proper cash levels (including supervision of employees).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Manage all cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to maintain in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, nights, weekends, and/or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for the position.
• Ability to freely access all areas of the store including the selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (e.g., cooler, outside).
• Must have reliable transportation.
• High School Diploma (or equivalent).

$16.82 – $20.24

• Competitive salaries and opportunities for growth. Talented development programs are available.
• Health & Wellness benefits – medical, dental, vision, and life insurance plus additional wellness support.
• 401(k) retirement plan with company match.
• Professional development – tuition reimbursement available after 6 months of service.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑747‑9675 or 781‑7GP‑WORK.

At Global Partners, we don’t use lie detector tests for any employment decisions. We follow all the rules and regulations; in Massachusetts, it’s illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.