Medical Secretary & Administrative Support​/Secrétaire médical; e & soutien administratif

The Medical Secretary & Administrative Support works closely with the clinical site team and is responsible for the full scope of medical secretarial activities supporting the daily operations of the dermatology clinic. In addition, the role contributes to administrative and organizational tasks that support clinic efficiency and overall business operations. This position ensures a high-quality patient experience, accurate documentation, operational continuity, and compliance with applicable regulatory and quality requirements.

More specifically, the Medical Secretary & Administrative Support must:

• Manage assigned reception duties (answering phones, managing messages, managing appointments including bookings, confirmations, cancelations, and rescheduling through the computerized scheduling system)
• Prepare the clinic before the arrival of the first patients
• Welcome patients and visitors and ensure a professional, patient-centered experience
• Open, update, and file patient records
• Accompany patients to the clinical rooms for their visit and clean the rooms between each patient.
• Ensure proper identification, labeling, and follow-up of patients’ biological samples and required tests
• Manage the documents to be given to the patient at the end of the consultation and manage the payments.
• Manage mail and packages
• Provide administrative support to the Clinical Research Unit and other departments, including but not limited to document and study material management, office logistics, vendor and invoice coordination, data entry and reporting, reception coverage, and adherence to quality, confidentiality, and regulatory requirements.
• Support clinic and administrative operations during peak periods
• Perform other related duties according to operational needs, experience, and training

The work environment

At Innovaderm, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities.

In this position, you will be eligible for the following perks:

• Permanent full-time position
• Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities)
• Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station)
• Ongoing learning and development

Work Location

This position is based at our modern and bright clinic in Montreal (3530, Boulevard St-Laurent, H2X 2V1). The workplace is easily accessible by metro (Sherbrooke Station or St-Laurent Station), by bus (several lines) or by car (underground parking available for a daily fee).

Important note:

the workplace is a medical clinic. According to the laws in force at the time of posting this posting, wearing a mask is always mandatory.

About Innovaderm

Innovaderm is a contractual research organization specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients. Based in Montreal, Innovaderm continues to grow and expand in North America and Europe.

Innovaderm is committed to providing equitable treatment and equal opportunity to all individuals. As such, Innovaderm will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Innovaderm only accepts applicants who can legally work in Canada.

Le ou la secrétaire médical(e) et soutien administratif travaille en étroite collaboration avec l’équipe du site clinique et est responsable de l’ensemble des activités de secrétariat médical soutenant les opérations quotidiennes de la clinique de dermatologie. Le poste contribue également à diverses tâches administratives et organisationnelles visant à soutenir l’efficacité de la clinique et les opérations générales de l’entreprise. Cette fonction assure une expérience patient de grande qualité, une documentation rigoureuse, la continuité des opérations ainsi que le respect des exigences réglementaires et…