Test Center Administrator

Location: Montreal

Pearson VUE () is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in Montreal, QC.
Starting pay is $18.98 per hour.
Online Proctoring - Greeters and Proctors

Roles and Responsibilities:

To validate candidate’s records uploaded under “check-in” process

To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again

To supervise candidates during the testing session using video streaming and a remote administration console.

To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.

To make sure that the candidates are following all testing policies and are not risking exam security.

Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case

To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.

Implementing feedback given during monitoring sessions by PICs / Team Leads

Appropriate documentation on client CRM

Ensuring data security - proprietary data of customers

Meeting SLAs & maintaining Quality Standards

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:
Comply with all testing procedures and strictly adhere to company policies using careful judgment

Check in testing candidates, verify identification, and explain the exam process

Proctor / invigilate candidates while testing

Troubleshoot with internal departments to fix technical issues

Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

Other duties as assigned

Schedule Requirements
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 9 pm, and about 2-3 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling.
This is strictly a part-time position and will remain as such, 15-19 hours per week, with an expectation to work more hours if needed.
Schedules are available at least 2 weeks in advance.
Willing to travel to Temporary Test Events across Canada 3 times in a year.
Online Proctoring - Greeters and Proctors

Roles and Responsibilities:

To validate candidate’s records uploaded under “check-in” process

To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again

To supervise candidates during the testing session using video streaming and a remote administration console.

To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.

To make sure that the candidates are following all testing policies and are not risking exam security.

Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case

To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.

Implementing feedback given during monitoring sessions by PICs / Team Leads

Appropriate documentation on client CRM

Ensuring data security - proprietary data of customers

Meeting SLAs &…