Bilingual Claims Assistant - Medical

Job Description

What is the opportunity?

Join the Medical Request Team (MRT) for a one-year contract role in a fast-paced, high-volume claims environment. The MRT is responsible for requesting and following up on medical documentation on behalf of the Claims Specialists, playing a key role in the claims process by allowing specialists to focus on adjudication. You’ll also manage invoice payments related to medical documentation. This role requires strong organizational skills, attention to details, and the ability to consistently meet tight turnaround times while managing high task volumes.

What will you do?

• Send medical requests and follow-up on medical requests within the given service level agreement on behalf of the Claims Specialists

• Effectively balance both new requests and follow-ups to ensure the team’s task queue is manageable and work is distributed fairly across all team members

• Manage the Medical Intake mailbox and prioritize incoming requests efficiently

• Process invoice payments accurately and in a timely manner

• Update claims systems with accurate and applicable information, maintaining error-free records

• Implement and effectively manage change initiatives within the team

• Participate in projects and initiatives within Life & Health Claims

What will you need to succeed?

Must have:

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

• Fluency in English and French, oral and written

• Proficiency in claims systems for lines of businesses being supported

• Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available

• Proficient in MS Office – Word, Excel, Power Point

• Ability to multi-task and balance goals and priorities

• Strong organizational and communication skills with demonstrated ability to work collaboratively in a team environment

Nice to Have:

• 1-2 years of experience in claims, insurance or healthcare administration

• High school diploma or Business Administration credential

• Insurance designation or relevant certifications

• Experience with high-volume processing environment

Special Conditions

Please note this is a one year contract position expiring September 30, 2027.

What's in it for you?

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

Why join our team?

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the…