Partnership Operations

Location: Montreal

Transit agencies are a miracle on wheels, getting you where you need to go while displacing millions of tonnes of CO2 from the atmosphere.
For more than a decade, we’ve been making the lives of these miracle makers a little bit easier. After all, running the buses and trains on time is a hard enough job! At Transit, we help our 140+ agency partners deliver a more perfect user experience. From our beautifully-designed app, to fixing bugs in agency real-time data, to detecting detours, to identifying how service can be improved — be it fixing a broken light at a stop, or running more buses when a line gets too crowded.
As the newest member of our partnerships operations team, you’ll help us identify more of the agencies that need our help.
You’ll be slicing through a jungle of acronyms: RFPs… RFQs… RFIs… grant proposals… transit board meeting minutes… aka the various bat signals used by transit agencies to communicate “we need assistance!”. When they do, you’ll swoop in and save the day.
You’ll serve as a playmaker on the business team, centralizing our product inventory, and helping us showcase how we make life easier for our current — and future! — partners.
You’ll be relied upon by a business team that hails from all over (Quebec, France, the UK, Florida, Oregon, Saskatchewan, Massachusetts, Philly, and the beloved hinterlands of Brooklyn), each of whom are clamouring for your organizational chops and writerly flair to help transit agencies make smarter decisions and improve the lives of riders.
Ready to modernize climate-friendly and city-saving forms of transportation? Let’s go! Here’s what we need on our end:
Help the business team centralize all of its partner relationships in one place.  You’ll help us build up our CRM, and put new agencies in the pipeline.
Monitor current and prospective partners.  Keep an eye on key agency accounts (read, digest and summarize budgets, board reports, news articles — and whatever other public docs you can dig up — to identify upcoming opportunities, and pass these off to your friends on the partnerships team).
Find the opportunities.  Use traditional channels and ones of your own clever devising. Read all RFP docs when they come out. Prepare summaries of all important info and questions for the partnerships team to answer. Communicate with partners as needed, and in monthly meetings.
Project-manage bid responses.  Coordinate with the partnerships and graphic design teams to build responses, and coordinate with companies that we’re co-bidding with. Make sure every requirement box is ticked, every appendix, section, sub-section and sub-sub section is referenced before signing, sealing, and delivering.
Assess success (and failure).  After a win, make sure our service delivery team is 100% informed on what was promised, and ensure that the handoff is seamless. After a loss (insert trombone sounds), figure out why we lost, who won, and keep track of the reasons for our respective W’s and L’s for future proposals.
Make our products easily discoverable to current and potential partners.  You’ll work with our business team and copywriters to publish and update the public-facing pages where agencies can discover all the ways in which Transit can help them.
Relatedly, you’ll create and maintain Transit’s product glossary.  From boilerplate app descriptions, to descriptions of our agency products, we apply to lots of RFPs and they often ask us for the same things. You’ll help us suavely slot in the appropriate block of text from a glossary, rather than having to hunt around Slack and emails for PDFs to riff off of.
Prepare quotes and other materials for non-RFP opportunities  so we can slot them in quickly, too.
You have an abiding love for public transit so profound that not even the most obscure RFP requirement can get you down!
You have a rough idea of how the sausage gets made in the world of government/agency procurement.
You are organized. How organized? Oh-so-organized. You have the ability to create systems out of semi-organized chaos. You have strong opinions on task-tracking software, and when it comes to conditional formatting in Excel? You… excel… at it…
You have…