Customer service Manager

WINFLIGHT & TECHNICAL DATA SHEETS

• Create missing technical data sheets
• Review and correct existing technical sheets
• Create new items in the system
• Print technical manuals for each department before the launch of a new cycle
• Create and monitor cycle rotation tables by airline
• Create “plating guides” and “menus” documents for each airline and each cycle
• Create boarding bills and/or ratio tables

• Respond to customer complaints and follow up on corrective actions internally
• Log customer complaints into Newrest internal Quality Management System (QMS)

• Costing:
  Calculate meal costs and set sales prices for client offers
• Monitor and update client price lists
• Communicate internally all price updates to be applied in Winflight
• Create flight templates in WF Flights
• Verify prices on the first flights of each cycle

• Respond to customer requests and coordinate actions with department heads; ensure proper implementation
• Receive customers and present new menus in collaboration with the kitchen (presentations)
• Act as the local representative for clients and manage day-to-day relationships at the station
• Welcome clients during visits and tastings to audit service quality (Chef Tables)

• As Commercial Manager of the subsidiary, you are the main interface between airline customers and internal teams.
• You will ensure that all operational information (flight schedules, manuals, menu changes, and any other instructions) is communicated to all key personnel. You will ensure that instructions are clearly understood, implemented, and followed.
• You will closely monitor compliance with service delivery standards (flight checks, Chef Tables, etc.).
• You will ensure accurate billing and that all items are invoiced at the correct prices.
• You will maintain excellent relationships with stakeholders to build strong and long-term operational and commercial partnerships.
• You will ensure fluid and centralized communication between clients and internal operations.
• You will monitor crew feedback and provide appropriate responses within 24 hours.
• You will follow up on corrective actions to ensure proper closure.
• You will contribute to business development by building relations with new clients and supporting contract negotiations.
• You will ensure the airline quality dashboard is properly maintained.