Project and ODI Coordinator, Customer Support Integration Team; CSIT

Project and ODI Coordinator, Customer Support Integration Team (CSIT)

Location: Dorval, QC, Canada

Shift: Day job

Employee Status: Regular

At Bombardier, we design, build, and maintain the world’s peak‑performing aircraft. Working at Bombardier means delivering superior experiences and products while prioritizing employee growth and development.

• Insurance plans (Medical, life insurance, and more)
• Employee Assistance Program
• Competitive base salary

• Project manage in‑service aircraft (a/c) open delivery items (ODIs) and a/c modifications and other maintenance packages.
• Oversee proper handover of post‑delivery liabilities from Production to CSIT by ensuring accuracy, feasibility and timely identification of ODIs, cost and schedule estimates by reviewing outstanding delivery items (ODIs) prior to a/c delivery to understand requirements and customer expectations.
• Contribute to the ODI budget process.
• Populate, maintain ODI database and execute on ODI reporting.
• Coordinate within BA, BAS, ASF & PCC to ensure all requirements (i.e. engineering, tooling, documentation, parts and manpower) are available to support ODI closure.
• Plan ODI implementation with customers/operators and maintenance facilities in accordance with mutually agreed downtime date and location.
• Ensure ODI closure meets customer expectations, contractual and financial obligations, as per committed deadlines.
• Execute contractual obligations related to holdbacks and submit invoice requests to support holdback payment as well as carry out ODI buyouts.
• Review and process ODI billing.
• Issue ODI closure letters to customers.
• Define a/c statement of work (SOW) with the customer and internal stakeholders.
• Coordinate the planning of the SOW and downtime with customer/operator/facility.
• Launch the project with the facility and ensure that all resources (i.e. engineering, tooling, documentation, parts and manpower) are available and in place at facility prior to a/c induction.
• Serve as customer primary point‑of‑contact in daily communications, coordinating, and follow‑up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsell additional work to Customer.
• Identify potential risks and manage constraints.
• Coordinate scheduled and unscheduled maintenance with appropriate service facilities.
• Required to be on call to support a/c maintenance requirements.
• Help maintain schedule by monitoring and overseeing work package workflow.
• Facilitate status meetings with all departments and update daily reports on status of a/c.
• Review, approve, and sign final invoice as needed.

• Minimum of five (5) years of experience working in an A/C maintenance environment or substantial similar experience.
• Minimum of two (2) years of customer project management experience or two (2) years of supervisory or lead experience or substantial similar experience.
• Working knowledge of government regulatory requirements for equipment and operations under FAA, EASA, or Transport Canada rules.
• Working knowledge of environmental, health & safety rules and regulations as they apply to workplace safety and environmental aspects of a/c maintenance operations.
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management, and other departments.
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• Proficiency at all levels of communication with customers, Bombardier and third‑party organizations.
• Excellent verbal and written communication skills; strong influential leadership skills.
• Computer skills including word processing, spreadsheet, database, presentation, project, email and web‑based applications, and SAP.
• Ability to maintain flexible working hours.
• Ability to travel internationally and domestically with little notice.
• Ability to work with little supervision, make independent decisions and achieve goals.
• College degree (preferred); A&P license is an asset.
• Basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.