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Job Description & How to Apply Below
We are currently seeking a Resident Manager for a 2-person team to live and work at one of our properties. The position requires on-site living, sharing an apartment, and working four weekdays each week, every second weekend and on-call some evenings.
Benefits
Base Compensation is $33,000 per person per year, including an apartment suite (taxable benefit).
Employer paid benefits
Annual bonuses based on personal performance
Extensive and ongoing training programs and a work‑smart environment
Gym membership discount
Awards for years of service
Opportunity for career development
Inclusive and diverse work environment
Annual holiday parties & summer BBQ’s
Responsibilities
Customer Service
Greeting and interacting with residents in a friendly and professional manner
Promote a welcoming atmosphere
Demonstrate excellent customer service and a "can‑do" attitude
Attend to concerns and service requests within 24 hours
Follow up with residents to ensure a high level of customer satisfaction
Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
Organize, promote and execute residential events (i.e. Holiday parties, summer barbeques)
Management & Training
Interview screened candidates and provide hiring recommendations to District Manager
Complete orientation, training and/or upskilling sessions for new and existing staff
Foster an environment to support ongoing development for staff members
Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
Supervisor staff, including conflict resolution management
Support the District Manager with operating budgets and capital plans
Leasing & Administration
Arrange appointments with prospects to show vacant suites
Process leasing applications including completion of background and credit checks
Ensure rents are collected and deposited on a timely basis
Negotiate lease renewals in conjunction with established targets
Utilize Yardi to record transactions and run various operating reports
Conduct market surveys and analyze how the property compares to the market
Recommend leasing rates and in‑suite turnover work to the District Manager
Actively promote various referral programs to existing residents and prospects
Property Maintenance
General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)
Oversee month‑end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities
Supervise contractors to ensure maintenance and repairs are completed properly
Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair
Review and approve contractor invoices for payment
General Cleaning
Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move‑in ready
Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
Monitor and clean of garbage chutes, garbage and recycling rooms
Collection of garbage and recycling bins in coordination with the city waste schedule
Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting…
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