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Process Trainer - Canada East; Ottawa And Nova Scotia
Job Description & How to Apply Below
Company:
Assured Automotive
Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.
Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.
Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership.
Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment.
Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.
Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities.
Review and assist in supporting employee attendance and completion of company assigned training initiatives.
Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow up call list is managed accordingly.
Education and Experience
Post‑secondary education or equivalent.
Minimum of 2 years previous experience in a collision repair environment or a similar role.
Required Skills & Abilities
Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training.
Effectively manage a fast‑paced environment, demonstrating multi‑tasking ability while working under pressure.
Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops.
Comprehensive knowledge of the administrative process and procedures.
Strong attention to detail and a high degree of accuracy.
Excels at building and maintaining business relationships.
Well‑developed organizational skills with the ability to prioritize.
Communicate effectively, both verbally and in writing.
Other Requirements
Valid Driver’s License.
Travel is required in the Process Trainer’s assigned markets, minimum of 1 week per month in Nova Scotia.
May be asked to support in other markets as requested.
Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities.
Working knowledge of Accounting practices.
Ability to utilize Google Suite for managing internal business controls.
Capable of working independently and with minimum supervision.
Benefits
Competitive Pay.
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment.
RRSP with company match.
Annual Paid Vacation Time Off.
Career Growth Opportunities.
Ongoing Training.
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership.
Voluntary Daily Pay option available.
Compensation
Salary: $70,000 per year
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
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