Account Manager - Digital Projects Job Montréal area,Montreal Province de Québec Canada,Business

Location: Montreal

Do you want to work at a growing digital agency to foster client relationships and build client success? Do you enjoy collaborating on technical and creative strategies, tracking project progress and success, and working to understand the long-term objectives of clients?

We want to evolve with you! We are looking for someone with 6+ years experience of working in the account management space. In this role, you’ll collaborate with our project management team and our sales team and take the lead in client communications.

In your role as Account Manager, you will be expected to

Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects)

Deepen your understanding of Evolving Web’s services and strengths and how we support our clients

Understand each client’s business model

Build and maintain strong, long-lasting client relationships

Negotiate contracts with new clients and manage contract renewals

Develop trusted relationships with stakeholders

Ensure the timely and successful delivery of projects according to customer needs and objectives

Clearly communicate the progress to clients and to the leadership team

Work with the sales team to understand client needs and look for opportunities to expand our service offering

Forecast and track key account metrics and report on the status of all accounts

Assist with challenging client requests and know when to escalate to the leadership team

Requirements

What kind of skillset do you need to be successful in your role within the Evolving community?

You have 3-5 years of agency experience, preferably in digital marketing

You have a proven track record of successfully managing web design and development projects

You have an understanding of Evolving Web’s services and how to position them

You are an excellent listener and have the ability to understand client needs

You have good estimation skills

You follow and understand digital best practices, technologies, and trends

You are motivated by managing client relationships and handling multiple projects at once.

You are comfortable with public speaking and presenting to stakeholders

You have experience using CRM and project management software

You have experience tracking goals and results

You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it.

You have excellent communication skills in English

You have experience supervising others

Experience selling to the US market

What kind of person usually gets along easily with us?

Someone who feels better products come from a collaborative work process

Not afraid to voice your opinion but open to any input

Organized and able to work on several projects concurrently

Creative and curious, you're not afraid of learning new tools or responsibilities

Strong team player, problem-solving and leadership skills

Bonus for

A background in digital design, development, or marketing

Experience using Drupal or Word Press

Experience working with institutional clients

Remote applications based in North America are welcome but the applicant must be

Available during Montreal working hours

Use tools such as Slack to stay engaged with your team and contribute to the company culture

Have exceptional self-management and proactive communication skills

Benefits

What we Offer

Impact
- Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day

Challenge
- Opportunity to take ownership of projects with a high level of creative and technical complexity

Learning & Growth - A collaborative environment that encourages continuous learning and mentorship

Culture - A company with a team from around the works that feels like a family

Flexible hybrid
- For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!

Please note that all communications related to the recruitment process will be conducted exclusively by email.