Strategic Client Relationship Manager; Mirabel

The Role

As Account Manager, you are the trusted strategic partner to a portfolio of clients and the central relationship across every stakeholder in their travel program: executives, procurement, finance, travel arrangers, and travelers. You own the relationship, protect the program, and connect internal teams to deliver what the client actually needs.

Encore runs complex, high‑stakes corporate travel programs across North America, with deep specialization in financial services. This is a strategic role, not a service‑desk position. You lead the account, shape the program, and carry the client’s voice into every internal conversation that affects them.

• Own the client relationship across every stakeholder, building trust and tailoring your cadence to each stakeholder’s needs.
• Develop the program with intent by conducting ongoing discovery, building a strategic account plan, and translating program data into actionable insights.
• Orchestrate the teams behind the work
  , facilitating collaboration across operations, technology, finance, supplier relations, and customer support, and leading Quarterly Business Reviews to showcase program value.
• Measure and report what matters by monitoring KPIs, identifying savings and efficiencies, and producing clear, decision‑oriented program summaries and dashboards.
• Resolve problems early to prevent escalations, managing incidents calmly and driving corrective actions to avoid recurrence.
• Grow and protect the account by identifying additional value opportunities, strengthening retention through quality, and supporting RFPs and renewals with deep program knowledge.

• Proven ability to build trust‑based relationships with senior stakeholders across executive, procurement, HR, and operational functions.
• Excellent communication skills to brief a CFO, partner with a procurement lead, and reassure a traveler in the same afternoon, both in writing and conversation.
• Analytical discipline to read program data and surface what matters.
• Organizational judgment to manage multiple accounts and competing priorities at high pace while maintaining detail.
• Commercial fluency to negotiate contracts and supplier agreements that protect client value.
• Ownership instinct to anticipate client needs and drive initiatives proactively.
• English fluency for frequent communication with a predominantly English‑speaking client base outside Quebec.

• Bilingual fluency in English and French.
• Background in corporate travel, Meetings and Events, or a comparable client‑facing role in a regulated or high‑stakes vertical.

• Clients expect an account manager to know the program better than they do, with proactive thinking and defined next steps before they ask.
• Success is measured by preventing clients from chasing the account manager and by ensuring every account handled with care.
• Ideal candidates enjoy long‑term relationships more than new logos and find energizing the responsibility of owning complex program outcomes.

En gestion de comptes, tout repose sur la relation. Vous devenez le point de repère de chaque client dans votre portefeuille, navigant entre dirigeants, équipes d'approvisionnement, finances, voyageurs et en assurant le programme qu’ils requis.

Encore gère des programmes de voyage d’affaires complexes en Amérique du Nord, spécialisé dans les services financiers. Le rôle est stratégique, pas de gestion de service. Vous dirigez la vision du compte, façonnez le programme, et portez la voix du client dans les décisions internes.

• Être la présence que le client ne remet jamais en question, adaptant la communication à chaque interlocuteur.
• Faire évoluer le programme avec intention, transformer les données en recommandations actionnables.
• Faire travailler les équipes ensemble et animer les bilans trimestriels pour rendre visible la valeur du travail.
• Lire les signaux avant qu’ils deviennent des alertes, surveiller la santé de chaque compte et livrer des bilans conviviaux et stratégiques.
• Désamorcer les problèmes tôt, gérer les incidents calmement et anticiper les solutions.
• Protéger et développer la…