Account Manager Express Scripts
Listed on 2026-07-14
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Business
Client Relationship Manager, Business Development, Customer Success Mgr./ CSM
Location: Montreal
Job Title:
Account Manager – Contract
Location: Mississauga/Montreal
Employment Type: Contract
Reason for Vacancy: Replacement
Work Arrangement: Hybrid
Pay Type: Salaried
Pay Range: $92,300 to $103,500. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.
About Us:
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc.,
one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.
Job Summary:
The Account Manager in Sales and Account Management and Client Services is responsible for daily account activity and for the core service delivery to assigned clients. Managing the day-to-day client relationship, the Account Manager is responsible for the overall satisfaction and retention of assigned book of business. The primary focus for the position is executing client-specific operational deliverables, monitoring service trends, providing proactive service-related consultation, and owning issue resolution.
The primary measure of the Account Manager’s performance is by way of client satisfaction and client retention results. In addition, this position assists in managing new accounts and products, to ensure satisfaction, profitability, and contract renewal. The Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations.
The individual works with the Leadership team on developing strategies for up-sells, expansion and plan implementation for new and existing clients.
Key Responsibilities:
Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and Express Scripts Canada’s product offerings.
Daily interacts with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with Express Scripts core services.
Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product up-sells, new groups, terminations and escalated issues.
Proactively monitors and identifies service trends to allow for immediate resolution of any service issues; collaborates and takes immediate action to resolve operational/service-related issues; escalates issues when appropriate and drives recovery efforts.
Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure cross-functional collaboration in order to meet expected timelines and quality standards.
Leads client centric team meetings to review operational performance against client’s expectations and needs.
Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with company’s book of business to promote client satisfaction, client retention and up-sell opportunities.
Work in collaboration with the rest of the Account Management team and the Client Service team on client strategic objectives and escalated service issues.
Special projects as assigned
What We’re Looking For:
Post-secondary education or equivalent in related work experience
5+ years experience in a business-to-business service relationship
Experience in Health Care Insurance and or Benefits Industry is considered a strong asset
Excellent interpersonal skills to influence and facilitate change management
Proven planning, time and resource management skills
Strong Project management…
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