Bilingual Sr. Specialist, MU Servicing and Default Management

Job Requisition : 12326

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Montreal (QC);
Calgary (AB);
Halifax (NS);
Ottawa (ON);
Toronto (ON);
Vancouver (BC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 104180.28 to $ 130225.36 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Housing Programs Servicing team, in the Bilingual Senior Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing function for Housing Programs from the ground up. In this role, you will play a key part in developing a new team dedicated to managing servicing operations, delivering high-quality customer service, and safeguarding CMHC’s interests.

We are looking for someone to provide strong leadership, guidance and coaching to team members to ensure financial, legal, property management and all other appropriate practices and policies are applied to servicing requests. You will provide expert functional and strategic advice and guidance to internal and external clients and will take the lead role when dealing with more complex and politically sensitive issues.

This is a temporary position of a duration of up to 24 months.

What you’ll do:

• Conduct in-depth reviews or approval on requests pertaining to CMHC loans, including covenant amendments, changes to special conditions, borrower structure modification requests, security releases, and partial sales, ensuring no additional risk is assumed by CMHC.
• Be a subject matter expert and first point of escalation providing support to other team members.
• Ensure an in-depth analysis is conducted and recommend fitting solutions to resolve complex and delicate situations and customer requests.
• Provide leadership by managing workflow, improving operational processes and implementing initiatives to address a wide range of operational needs.

• Coordinate all activities, policies, and procedures related to effective operation of the Multi-Unit (MU) servicing portfolio for assigned projects.
• Provide expert advice regarding CMHC requirements to clients and stakeholders, including communicating key decisions, interpretating policies, and responding to inquiries.
• Provide feedback and suggestions for continuous improvement to process, policy and strategy management based on operational experience.

• Proactively communicate with key stakeholders, share expertise and lessons learned, and influence business strategies and practices.

What you should have:

• An undergraduate degree in commerce, business administration, law, real…