Operations Manager

Position: Growth & Operations Manager
About Tactica Wealth
Tactica Wealth is an Ottawa-based financial services practice specializing in integrated corporate wealth management for incorporated professionals and business owners. Our services span tax-efficient retirement planning, estate planning, advanced insurance strategies, and alternative investments. We work closely with accountants and lawyers to deliver coordinated, multi-dimensional financial strategies for our clients. We are a high-trust, relationship-driven practice built on precision, long-term thinking, and genuine care for our clients' outcomes.

The Opportunity
Tactica Wealth is looking for a highly organized, proactive, and relationship-focused Growth & Operations Manager to become a key member of our growing team.

This role sits at the centre of the practice, connecting client service, operations, marketing, and business development. Working directly with the principal advisor, you will help ensure a high standard of client experience while supporting the processes, and initiatives that drive continued growth.

This is an ideal opportunity for someone who enjoys wearing multiple hats and thrives in an entrepreneurial environment. You will be trusted to identify opportunities for improvement, take ownership of projects, and contribute meaningfully to the evolution of the practice.

If you are motivated by growing alongside a practice that is actively expanding, we look forward to hearing from you.

Key Responsibilities
Operations & Practice Management

Support the preparation and coordination of financial planning, insurance, investment files and compliance documentation

Maintain and optimize workflows, systems, and operational procedures

Identify opportunities to improve processes and take ownership of implementing enhancements

Client Experience

Coordinate client meetings, manage the advisor's calendar and scheduling

Maintain excellent client service standards through proactive communication and follow-up

Support ongoing relationship management initiatives, including client outreach and referral conversations

Ensure client records and interactions are accurately maintained within the CRM

Marketing & Growth

Assist with the development and execution of marketing initiatives, including Linked In content, email communications, and client campaigns

Support client engagement and business development activities through coordinated outreach efforts

Track opportunities, follow-ups, and pipeline activity within the CRM

Identify event and conference opportunities

Strategic Support

Act as a trusted operational partner to the principal advisor

Contribute ideas and initiatives that support the firm's long-term growth and client experience goals

Assist with growth initiatives as the practice expands

What We Are Looking For

Experience in financial services, wealth management, banking, insurance, lending, or a related professional services environment

Exceptional organizational skills and the ability to manage multiple priorities with confidence

High attention to detail and commitment to accuracy

Strong interpersonal and communication skills, with a professional and client-focused approach

Experience working with CRM platforms and digital business tools

A growth mindset and a natural inclination to take ownership

Assets

Familiarity with financial planning, insurance, lending, or investment processes

Experience creating marketing materials and social media content

Interest in pursuing industry education, licensing, or professional development

What We Offer

Competitive base salary plus performance-based bonus and incentives

A front-row seat to a growing, multi-disciplinary financial practice

Direct mentorship and collaboration with an experienced corporate wealth advisor

Opportunities for professional development and licensing support

A team culture that values initiative, integrity, and long-term thinking

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