Collections Specialist Bilingual at First National

Location: Montreal

Elevate your career with First National as a Bilingual Collections Specialist in Toronto, ON. This full-time position focuses on resolving delinquent accounts while ensuring compliance with company policies.

As a Bilingual Resolution Specialist, you will engage with both English and French-speaking clients, managing and assessing a portfolio of delinquent accounts. This role involves a strong emphasis on collections and client assistance, helping individuals budget to correct arrears and reduce future risks. Your effective communication and organizational skills will be key in navigating high-pressure situations.

Key Responsibilities:

• Evaluate and collect on delinquent accounts

• Manage clients through effective budgeting advice

• Ensure adherence to company policies on collections

• Provide assessments and process settlements for accounts

• Maintain accurate records and documentation of activities

Requirements:

• Must be bilingual in French and English

• Proven ability to analyze and problem-solve effectively

• Proficiency in MS Office with a capacity for new technologies

• Strong deadline management skills under high volume

• Team player with the ability to work independently

Bring your strong communication and organizational skills to impact collections positively at First National in Toronto.