Guest Service Agent Bilingual

Position: Guest Service Agent Bilingual Role
Be part of Fairmont Chateau Laurier's team as a Bilingual Guest Service Agent. This role focuses on providing excellent service to guests in Ottawa, ensuring a memorable stay through your language skills.

You will handle guest check-ins and check-outs, manage tour operations, and generate necessary reports. Applicants must demonstrate excellent communication in both English and French, a pleasant demeanor, and the ability to perform under pressure in a bustling setting.

Key Responsibilities:

• Greet and assist guests upon arrival and departure

• Facilitate tour check-ins and greet tour groups

• Create and distribute reports for various departments

• Act decisively within a crisis management team

• Uphold Fairmont's high service standards

Requirements:

• Must be fluent in English and French

• Experience in a hotel front desk environment

• Competence in cash management and software use

• Strong decision-making abilities

• Detail-oriented with strong teamwork skills

Join a diverse team and contribute to unforgettable guest experiences at Fairmont Chateau Laurier.
#J-18808-Ljbffr