Lounge Agent at Swissport

Location: Dorval

Deliver exceptional customer service as a Lounge Agent with Swissport, responsible for check-in operations, guest interaction, and maintaining lounge standards. This role requires flexibility with shifts and a passion for hospitality.

As a Lounge Agent, you will oversee guest check-ins, manage the buffet area, and respond to all guest inquiries. Your responsibilities include verifying eligibility for lounge access, documenting feedback, and maintaining cleanliness throughout the lounge. The position is a great fit for someone with a background in hospitality who can ensure a welcoming environment for travelers.

Key Responsibilities:

• Provide outstanding customer service to all lounge guests

• Greet passengers and introduce lounge offerings

• Verify eligibility for lounge access based on set criteria

• Resolve guest inquiries and concerns promptly

• Conduct regular cleanliness checks throughout the lounge

Requirements:

• High School diploma or GED equivalent

• Strong communication skills in French and English

• Flexible to work various shifts, including early mornings

• Passion for customer service with relevant experience

• Proficient in Microsoft applications like Word and Excel

Become a key player in ensuring the comfort and satisfaction of guests at Swissport's International Lounge.
#J-18808-Ljbffr