Reservations Coordinator with Front Office Leadership

Location: Montreal

Elevate guest experiences as a Reservations Coordinator, where you'll lead the reservations department and provide operational support to the Front Office.

Your role is crucial in maintaining guest satisfaction while optimizing room occupancy.

As a Reservations Coordinator, you'll manage all aspects of reservations including individual and group bookings, while ensuring precision within the Property Management System (PMS). This role includes providing coverage for the Front Office Manager, assisting with scheduling, and training front desk associates. You will play a key part in creating a positive team environment and achieving departmental goals.

Key Responsibilities:

• Oversee individual and group reservations

• Maintain accurate room inventory and rates

• Support the Front Office Manager during absences

• Coordinate housekeeping reports and room inspections

• Train front desk employees on best practices

Requirements:

• Previous hotel reservations or front desk experience is preferred

• Strong leadership or supervisory skills valued

• Excellent organizational skills are essential

• Proficient in Microsoft Office tools

• Flexibility to work evenings and weekends required

Utilize your expertise in guest service and reservations in this impactful role.
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