Hospitality Front Desk

Position: Sonder Hospitality Front Desk Role
Location: Montreal

Become the face of Sonder as a Front Desk Agent, delivering exceptional service and guiding guests using innovative technology. This role is crucial in crafting memorable experiences in our boutique hotels.

As a Front Desk Agent, you play a key role in the Sonder guest experience from the moment they arrive. You will handle check-ins, facilitate communication through digital platforms, and maintain an organized and clean environment. Your ability to address guest needs promptly and clearly will ensure satisfying stays. Flexibility to adapt to various operational needs will enhance your success in this position.

Key Responsibilities:

• Greet guests and manage efficient check-in procedures

• Assist with technology features enhancing guest experience

• Address and resolve any guest concerns professionally

• Ensure the front and back areas are well-maintained

• Support operational tasks and audits across various properties

Requirements:

• Relevant experience in hospitality or customer-facing roles

• Strong problem-solving mindset and communication skills

• Detail-oriented with organizational capabilities

• Lift and carry items weighing up to 50 pounds

• Flexible working hours for shifts, including weekends

Bring your customer service excellence and vibrant energy to Sonder's hospitality team today.
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