Montreal Front Office Leadership

Position: Montreal Front Office Leadership Role
Location: Montreal

Step into the Front Office Manager position at Le Nouvel Hotel, part of Tidan's esteemed group, located in vibrant Montreal. Your leadership will drive excellence in customer service and team performance.

Reporting to the General Manager, you will oversee all front office personnel, including reception and concierge teams. Your focus will be on enhancing guest relations and resolving complaints swiftly while ensuring your department meets its financial targets. Collaborate with various hotel departments to improve service delivery consistently.

Key Responsibilities:

• Lead and manage daily front desk operations

• Foster cooperation and trust among team members

• Resolve customer issues and maintain service quality

• Ensure all operational policies are followed

• Analyze feedback for continuous improvement

Requirements:

• Proven leadership and management capabilities

• Bilingual in French and English for guest relations

• Expertise in customer service and hospitality

• Ability to prioritize tasks in a fast-paced setting

• Knowledge of PMS systems, especially OPERA

Leverage your skills in customer service and operations management at Le Nouvel Hotel, making a lasting impact on guest satisfaction.