Manager of Guest Services at Germain Hotels

Location: Montreal

Lead guest satisfaction initiatives as the Manager of Guest Services at Germain Hotels. Your dynamic approach will streamline hotel operations and enhance the guest experience.

In this pivotal role, you will oversee the reception, reservations, and concierge services while managing team performance and development. With 3 to 5 years in front desk management, your ability to communicate effectively and manage priorities will ensure high-quality guest experiences. Building excellent relationships with all hotel stakeholders is essential for success.

Key Responsibilities:

• Lead management of staffing and financial resources

• Develop service teams through coaching and feedback

• Ensure high standards of guest satisfaction

• Foster relationships with guests and service partners

• Ensure safety compliance and manage emergencies

Requirements:

• Degree in Hotel Management or equivalent qualifications

• 3 to 5 years in front desk management

• Problem-solving and efficiency skills

• Effective communication to motivate teams

• Understanding of budget forecasting in hotel operations

Contribute to Germain Hotels’ commitment to exceptional guest experiences in your role as Manager of Guest Services.