Valet Key Controller

Position: Valet Key Controller (Full-Time)
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Valet Key Controller.
What is in it for you:
Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $24.00/hour

Job Description  The Valet Key Controller is responsible for the day to day operation of the Valet Parking Office. This includes ensuring we are providing the highest level of service to hotel guests and ensuring the overall operation of the Valet Office runs smoothly and is maintained at all times.
Reporting to the Valet Services Manager, responsibilities and essential job functions include but are not limited to the following:
Greets all customers by name when possible, taking care of their needs, and developing a rapport with each person parking with us
Ensures our guests experience an outstanding sense of arrival and departure
Awareness and acknowledgement of our ALL ACCOR members
Utilizes Company provided software to keep detailed records of all keys checked in and out, including vehicle information, time stamps, and driver details ensuring accountability and location tracking of each vehicle
Maintains an organized key storage system to ensure quick and efficient access to keys when needed involving the use of key racks, key cabinets, and/or electronic key management systems
Hands out keys to valet drivers responsible for parking and retrieving vehicles
Provides excellent customer service by promptly retrieving and returning keys to customers, answering any questions they may have, and addressing any concerns in a professional manner
Provides customers with a valet ticket and communicates the retrieval process, familiarizing guests with our O-Valet retrieval application
Resolves any issues related to key mix-ups, lost keys, or misplaced vehicles in a timely and efficient manner. This may involve coordinating with other staff members or management to find solutions
Ensures vehicles are pulled in a timely manner and to guests’ specifications while accurately tracking vehicle pull rotation
Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner
In the course of normal duties, observe, report, and take immediate corrective action on deficiencies, malfunctions, and untidiness
Answer telephone calls and answer questions to Accor standards
When requested or anticipated, provides guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions
Conducts regular audits to ensure keys and vehicles are in correct locations
Conducts regular audits to ensure the safety of guest vehicles, ensuring all vehicles are locked
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior occurrence to the appropriate supervisor on duty, and informing security
Other duties as assigned
Qualifications   Previous hospitality experience preferred
Strong Guest Service Orientation
Must be a team player and self-starter
Ability to work in a fast-paced environment
Extremely detail oriented
Ability to prioritize while multi-tasking
Excellent…