Valet Parking Supervisor

Position: Valet Parking Supervisor (Full-Time)
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Valet Parking Supervisor.

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do

Food & Beverage discount of 50% in our restaurants

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Comprehensive extended health benefits package

Full rate of pay of $26.10/hour

Job Description
The Valet Parking Supervisor is responsible for the day to day operation of the Valet Parking Office. You will ensure that we are providing the highest levels of service to the hotel guests. This includes maintaining a constant presence of the overall operation of the valet parking office, processing payment transactions for valet usage including cash and credit cards, as well as keeping strict controls and inventory of the vehicles within the garage.

Reporting to the Valet Parking Manager, responsibilities and essential job functions include but are not limited to the following:

Greet all guests and co-workers with a smile and an appropriate hospitality greeting

Ensure our guests experience an outstanding sense of arrival and departure

Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies

Complete balanced audits at the end of each shift with proper back up including cashier reports; dropping of any cash captured during shift and submit to accounting

Delegate requested guest car retrievals that occur in person or through Royal Service Manager to appropriate valet attendants in an expedient manner

Place keys and corresponding valet tickets in appropriate locations within office after valet attendants have parked arriving cars

Assisting in the training and development of staff in accordance with hotel standards to ensure the highest level of guest service and satisfaction

Ensure cars that are parked by attendants have been spot checked for damage and all pertinent information has been filled out appropriately on the corresponding valet ticket

Ensures all Job Task Checklists are completed in a timely manner

Handle guest complaints and resolve with appropriate action to ensure overall Guest Satisfaction

Conducts monthly communication meetings with staff, complete with minutes

Ensures all vehicle keys are clearly identified and stored in a locked location

Maintain correct inventory of keys and tickets on a shift to shift basis

Keep an accurate record of daily volume and all Gala Function vehicles

Will provide the guest with detailed parking charges and provide payment receipt

Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles

When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions

Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual

Responds to emergencies and coordinates with east door staff to ensure emergency vehicle access procedures is in place and adhered to

Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to security

In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness

To report for duty with a professional appearance and dress to standards

Maintain adequate staffing levels by cutting/adding shifts whenever possible

Motivate and engage staff through daily shift meetings and following up with staff for Fairmont Standard compliance through Trust You, LQA Audits and guest feedback

Administer corrective action and record in appropriate work performance file when staff is not meeting expectations

Other duties assigned

Qualifications

Must be a team player and self-starter

Must be able to supervise and direct those around them

Pleasant and outgoing personality and good interpersonal skills

Computer literacy in Opera Property Manager System an asset

Proven competency in the area of organization and communication skills.

Must have excellent grasp of Microsoft Office and email applications

Excellent command of the…