Guest Services Supervisor at Brookstreet Hotel

Become a pivotal Guest Services Supervisor at Brookstreet Hotel, focusing on high-level guest service and team coordination. Prepared to work flexible shifts including nights, weekends, and holidays.

As a Guest Services Lead Partner, you will uphold the hospitality standards of Brookstreet Hotel while mentoring your team. This role requires strong leadership and organizational abilities, as well as expertise in Front Office systems. You will lead guest services initiatives while managing various operational aspects to guarantee satisfaction.

Key Responsibilities:

• Coordinate with Night Audit and Shuttle staff

• Engage with guests to address their satisfaction

• Coach and empower team members toward fulfillment

• Maximize room revenue during peak occupancy

• Ensure all staff follow emergency protocols

Requirements:

• Minimum 1-2 years of supervisory experience

• Complicated knowledge of Opera Front Office systems

• Experience with cash handling and required certifications

• Bilingual in French/English is a plus

• Strong communication and problem-solving skills

Bring your leadership and guest service skills to Brookstreet Hotel to support exceptional service delivery.