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Front desk supervisor
Job Description & How to Apply Below
Work Location:
10 Sherbrooke Street West, Montréal, Québec H2X 4C9
Status: Full-time
Salary: $63,000 per year.
Established in a building that is both iconic and contemporary, Hôtel
10 is a truly unique boutique hotel that allows guests to discover and experience Montréal’s culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, Hôtel
10 is at the heart of the action and just steps away from the Quartier des Spectacles. Easily accessible by public transit, career opportunities within Hôtel
10’s young and professional team are exceptional.
Reporting to the Front Office Manager and the Assistant Front Office Manager, the Front Desk Supervisor plans, organizes, directs, and oversees the activities, as well as the human, material, and financial resources of the front desk and concierge operations.
The incumbent is responsible for ensuring high-quality customer service. They coordinate reservation entries in the computer system and ensure proper room inventory management. They also follow up on guest complaints and are involved in training new employees. Additional related duties may be assigned as needed.
Required Qualifications
Experience in a supervisory role or in customer service
Strong computer skills and knowledge of hotel management software (an asset)
Excellent command of spoken and written French and English
Strong interpersonal and leadership skills
High level of availability, patience, autonomy, attention to detail, strong interpersonal skills, stress tolerance, and discretion
Strong problem-solving abilities and ensure compliance with company policies
High level of professionalism
Primarily evening shifts, including weekends
Education
Diploma of College Studies (DEC) in Hotel Management or a related field
Languages
Bilingualism (French and English) is required for this position, as we serve an international clients.
Who are we: Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and implemented.
To learn more about Tidan, visit our website:
Why join our team: Apart from competitive salaries, we offer benefits, such as group insurance which includes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join.
In addition, a pension plan is also offered. A bonus is also provided via our referral program and more.
We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
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