Valet Concierge: Guest Services

RESPONSIBILITIES

• Greet guests on arrival, open doors and inform them of parking procedures
• Help guests with luggage and special requests
• Control incoming and outgoing hotel traffic
• Ensure that the sidewalk and hotel entrance are clean and safe (especially in winter)
• Park and retrieve guest cars, record licence plate numbers, match guest's names and room numbers
• Correctly identify stored bags and manage valet parking car key
• Bring luggage to guest rooms and retrieve them when requested
• Able to lift and carry 30-50 pounds
• Provide guests with an overview of room features
• Deliver mail; assist with receiving & delivering packages to guest rooms or to other departments
• Perform any other tasks which are assigned by management

QUALIFICATIONS

• A minimum of one (1) year experience in a same or a similar position
• A valid driver’s licence with a clean record (able to drive automatic and standard cars
• Excellent customer service:
  Approachable, pleasant, courteous, empathetic, fast acting
• Strong communication skills and attention to detail
• Enjoys working in a fast-paced team environment, managing various workloads
• Ability to organize, prioritize and, multitask
• Effective knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent oral and written skills in English, French is an asset