Customs Manager

Location: Montreal

Customs Manager

About Us

Cole International has been a leader in customs brokerage and freight forwarding since . Our mission is to simplify global trade, delivering exceptional service to our clients across Canada and the U.S. With decades of experience, our team excels in navigating the complexities of international logistics, ensuring smooth operations for businesses worldwide.

Why You'll Love This Role

As a Branch Manager, you’ll take ownership of the day-to-day operations and long-term success of your branch. You’ll lead a talented team, drive revenue growth, and ensure compliance with customs regulations. This is an exciting opportunity to make a lasting impact, develop your leadership skills, and be part of a dynamic, customer-focused organization.

What We Offer

Leadership opportunities with a growing, global company

Competitive salary and comprehensive benefits package

A collaborative and supportive work environment

Continuous learning and professional development

Flexible working conditions, with occasional travel and overtime options

What You'll Do

Organize and lead all branch operations, ensuring compliance with company policies and customs regulations

Manage and develop branch staff through hiring, training, and performance management

Monitor branch performance, take corrective action as necessary, and drive towards revenue goals

Oversee customs entries, duty payments, and ensure the timely clearance of inbound cargo

Provide exceptional customer service by responding to client calls and emails and addressing concerns

Audit entries to ensure accuracy and compliance with customs requirements

Support business development efforts and participate in client visits as needed

Keep the team informed of regulatory changes and ensure appropriate training is provided

Conduct regular staff meetings to maintain communication and alignment within the branch

Provide after-hours assistance to staff and clients as required

What You'll Bring

A valid Customs Brokerage License

A high school diploma or equivalent

5-10 years of customs brokerage experience

Strong leadership skills with the ability to mentor and develop staff

Excellent customer service and communication skills, both verbal and written

Strong organizational and time management abilities, with a focus on meeting deadlines

Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software

The ability to thrive in a high-pressure environment and manage multiple priorities

Join Our Team

Lead a branch and contribute to the continued success of Cole International. Apply today and include the hashtag #Cole Careers in your submission to show you’re ready to step into a leadership role!