General Manager

Overview
Fairgrounds is looking for a dynamic, organized, and people-driven General Manager to lead operations at one of our growing club locations. In this role, you'll be responsible for delivering a best-in-class member experience, managing day-to-day site operations, leading a high-performing team, and overseeing all aspects of the site’s programming, scheduling, and financial performance.

If you thrive in a leadership role, have a passion for racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want you on our team.

Key Responsibilities
Leadership & Staff Management

Train, supervise, and schedule all site staff

Foster a positive, inclusive, and collaborative team culture

Conduct regular performance check-ins and provide ongoing coaching and feedback

Maintain clear internal communication and ensure staff alignment with Fairgrounds’ service standards

Site Operations

Own and manage day-to-day site operations to ensure a clean, safe, and organized facility

Become a membership expert taking a membership sales approach to optimize club revenue and operations

Execute daily walk-throughs and proactively address any site issues or operational gaps

Implement and refine operational processes to improve efficiency and member satisfaction

Act as the primary on-site contact for escalations and incident management

Become the liaison for selected club ambassadors

Programming & Scheduling

Input and oversee court schedules and programming (e.g., open play, round robins, clinics)

Ensure programs align with member needs and brand goals

Monitor participation and gather feedback to continually improve programming

Business & Financial Oversight

Manage the location’s P&L, meet performance targets, and track KPIs

Process payroll accurately and on time

Support retail sales through effective inventory management and team coaching

Ensure all transactions are processed accurately via POS systems

Member & Community Engagement

Act as the face of Fairgrounds at your location

Build relationships with members and local community groups

Address member concerns with professionalism and care

Track and analyze member satisfaction data to guide service improvements

Qualifications

Minimum 2–3 years of experience in a management or supervisory role

Experience in hospitality, fitness, sport, or recreation environments is preferred

Proven ability to lead, motivate, and develop a team

Strong organizational and problem-solving skills

Financial acumen and comfort managing budgets and payroll

Familiarity with scheduling, POS, or facility management software

Passion for customer service and community-building

Interest or experience in racket sports (pickleball, padel, tennis, etc.)

Availability to work flexible hours, including mornings, evenings, weekends, and holidays

Schedule

40 hours a week on-site

Includes morning, evening, and weekend availability

We appreciate all applicants for their interest in joining our team, but only those selected for an interview will be contacted. Fairgrounds is an equal opportunity employer. We value diversity and foster an inclusive environment for all employees and applicants. We celebrate different backgrounds, perspectives, and experiences, and believe they contribute to the richness of our company culture.

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