Area Manager, Management Operations Manager

Indigo Park is looking for an Area Manager in Ottawa. The Area Manager will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance, and enhancement of client/customer relationships.

Why Join Indigo?

We believe in recognizing and rewarding excellent performance

We believe in employee empowerment

We believe that diversity is a means of success

What Would You Be Doing?
Administration

Manage the parking locations under his/her responsibility, under our mandate as set out in the management or lease agreement.

Ensure that the needs of each client are met promptly and with a high degree of accuracy.

Manage all internal/external policies for each location

Manage all service contracts related to each parking location, under his/her responsibility

Assist the General Manager and Operations Manager with the annual budgets for each parking location

Attend client meetings with the Operations Manager and the General Manager

Review monthly revenue reports with the Operations Manager

Prepare purchase orders and approve invoices for each parking location

Conduct regular rate surveys to ensure each location remains competitive

Manage all personal injury and damage claims for each parking location under his/her responsibility

Ensure that the Acthe counting Dept has all necessary information (on time) to prepare client invoices for labor and management services

Operations

Establish and maintain proper operational procedures (Operations Manual) for each location.

Analyze each operation with a focus on improving service and efficiency

Coordinate with Supervisors daily to ensure proper operation of each location

Assist the Operations Manager and General Manager in maximizing overall revenues for each location

Establish and maintain proper staffing levels for each location

Conduct regular, on-site training of staff to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc.)

Coordinate with Supervisors for regular lot audits (revenue and operational)

Coordinate with Supervisors (and Operations Manager) on the annual distribution of client hangtags.

Manage A/R (with help from the service coordinator) for each location

Human Resources

Manage and supervise the daily activities of the Supervisors

Ensure that hiring policies are followed for each employee

Review with the Operations Manager all terminations for field staff, and ensure prior approval from the General Manager

Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff

Conduct interviews regularly for current and future staffing requirements

Take disciplinary measures when and where required, with staff

Approve and submit all payroll for field staff

What We Are Looking For

Minimum of 3-5 years of customer service experience

Minimum 1-2 years of management experience

College degree preferred

G Class license and a clean driver’s abstract required

Experience in the parking industry is considered an asset

Technical or mechanical skills are an asset

Ability to train, coach, and motivate staff

Conflict resolution and problem-solving abilities

Ability to prioritize and organize under pressure

Strong organizational skills and attention to detail

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Strong communication and interpersonal skills, both written and verbal

Bilingualism (French/English) is required, as the role involves working in a bilingual environment

Ability to work independently, in a team, and meet deadlines under pressure

What We Offer

Great Team Culture

Numerous possibilities for career growth

Competitive salary structure with bonus

Starting salary at $72,000

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.

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