Manager: Admissions & Rehoming

Manager:
Admissions and Rehoming  leads a large, customer-focused department responsible for overseeing both the intake and successful adoption of animals. This role provides leadership and operational oversight to supervisors and frontline staff delivering essential animal welfare and community services, while ensuring a positive experience for adopters, pet owners, and community members.

The position requires a strong people leader who can effectively manage, coach, and develop teams in a fast-paced environment. The manager ensures consistent application of policies, procedures, and best practices when responding to complex and sensitive situations, while fostering a respectful, accountable, and service-focused culture.

This is a full-time, fully in-person role with work performed on site.

Job Purpose
Manager:
Admissions and Rehoming is responsible for the effective and efficient operation of the Ottawa Humane Society (OHS) adoption centre and PAL (Pet Adoption Location), retail, admissions, and related programs.

Duties and Responsibilities

Develop, implement, manage, monitor, and evaluate all aspects of the OHS adoption centre, admissions department and pet adoption location program

Determine short- and long-term tactics and strategies to achieve department and organizational strategic goals

Oversee day to day operations of the OHS adoption centre, admissions department and pet adoption location program

Have a comprehensive knowledge of, and ensure adherence to, the Municipal Animal Shelter Services Agreement (MASSA)

Manage the Buddy and Belle Boutique retail operations

Ensure positive public relations and customer service practices

Develop and implement OHS marketing and promotional plans in collaboration with the communications department for OHS adoption services and programs

Be aware and make use of community resources

Develop and maintain excellent community partnerships

Prepare and deliver written and verbal presentations including media appearances

Develop, implement, evaluate and ensure adherence to standard operating procedures within assigned functional areas

Manage and coordinate department resources

Drive community vehicles as required to and from program locations

Develop, manage, and ensure adherence to department program budgets

Provide advice and assistance to other managers, directors, CEO, and OHS Board and committees as required

Be thoroughly familiar with and ensure adherence to pertinent legislation, regulations, contracts, guidelines, OHS mission, policies, procedures, plans and collective agreement

Maintain a comprehensive knowledge of best practices and trends in social, environmental and cultural issues relating to animal care and welfare and shelter best practices

Produce and maintain accurate reports, records, and files

Manage department administrative files and human resources documents and files

Participate in supervision, evaluation, training, and other meetings as required

Provide training, orientation and supervision for student, volunteer, and work placements as required

Lead and manage department staff including orientation, training, performance management, and daily supervision

Recruit, terminate and discipline staff in consultation with the Senior Manager:
Operations and Manager:
Human Resources

Be familiar with and ensure compliance with all health and safety policies and procedures

Participate in the identification and evaluation of OHS program goals and objectives

Participate in professional development opportunities

Participate in public relations and promotional activities as required

May be require to assume some responsibilities of Senior Manager:
Operations

Qualifications

Post-secondary school degree or diploma in a related field

A minimum of 2 years’ customer service experience

A minimum of 3 years’ staff management experience

Knowledge of, and experience with, animal health and welfare is preferred

Full professional proficiency in spoken and written English is required

Working Conditions/Physical Requirements

Employee may be required to work occasional evening, holiday and weekend shifts

Employee is required to be available to respond to after-hours emergencies

Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals

Employment is conditional upon maintaining confidentiality of OHS information

Employment is conditional upon the ability to work around all species of animals safely

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