General Manager

Sointula Co-op has an exciting opportunity and invites applications for the position of General Manager (GM) locatedin the lovely community of Sointula, BC.

The Sointula Co-op,established in 1909, is the oldest Co-operative in Western Canada, generating approximately $4 million in annual sales. Weoperatethree locations: a full-service grocery store with meat, deli, and liquor departments; a gas bar and convenience store with bulk fuel sales; and a hardware store.

“You’re at home here.” As a member-owned co-operative, we are committed to providing quality products and exceptional service while supporting the communities we call home. To learn more about who we are and how you can help bring our brand to life, visit us at: https://(Use the "Apply for this Job" box below)./

Reporting to the Board of Directors, the GM willbe responsible forthe day-to-day performance and oversight of the organization, including the supervision and training of team members. Using effective interpersonal communication and a strategic mindset, the successful candidate willdemonstratebusiness insight and excellent analytical skills that align with and strengthen Sointula Co-op’s direction,goalsand operational plans. The GM will work with the Board to develop the strategic plan, andestablishthe strategy, goals, andobjectivesfor the organization in alignment with its mission, vision, and values.

Additionally, the successful candidate will provide operational direction in the development and implementation of programs and policies to generate sustainable value and profitability for the organization. The primary responsibilities of this role include, but are not limited to, the following:

• Operations – Oversee the overall day-to-day administration, co-ordination, and control of all three Co-op locations, ensuring success with a hands-on approach. Ensure that department heads and other team members are minimizing waste and maximizing profit margins and sales opportunities. Strive for stellar customer service. Contribute to the development of products, services, and programs to improve profit, membership growth, and enhance the overall customer experience.
  
  Multitask to solve immediate problems while still devoting attention to paperwork and longer-term plans. Through daily interactions the GM sets the tone for calmness,professionalism and kindness.
• Financial Stewardship – Lead and develop the Co-op’s operating and capital budgets and ensure efficient operation and adherence to budget. Understand the Co-op’s various expense and revenue streams and how to find relevant information in the financial statements, point of sale, and accounting systems. Drive and manage the growth of sales and performance to improve profitability and overall customer experience including overseeing store pricing, promotions, and products.
• Leadership
  - Provide strong leadership andmaintaina positive work environment that promotes the engagement and development of team members to achieve desired results, including through regular staff meetings performance reviews and training programs. Offer insight to the development and implementation of programs and policies.
• Technology
  - For technology, modern managers require system fluency to handle hardware, software, and data analytics used across the sales floor, and supply chain.
• Relationships – Utilize excellent communication skills to build and enhance relationships with members, customers, and team members. Serve as a liaison between the community and the internal operations of the Co-op.
• Strategy
  - Work closely with the Board to interpret our vision, goals, mission, and mandate and manage the Co-operative’s strategy by directing operations of the business.

You will work closely with the Board of Directors and lead a diverse team of staff of approximately 15 team members across 3 locations. This includes an Assistant Manager and Department Heads at the Gas Bar and Hardware store. This team strives to cultivate a culture of community, creativity, and integrity. You will also liaise with our parent organization, Federated Co-operatives Ltd.,

on a wide range of operational issues.

On…