Temporary Customer Experience Supervisor

Job in Dorval, Montréal, Province de Québec, Canada

Listing for: Bedard Ressources

Seasonal/Temporary position
Listed on 2026-08-28

Job specializations:

Management
Airport Operations & Services, Event Management & Planning
Customer Service/HelpDesk
Airport Operations & Services, Event Management & Planning

Location: Dorval

Tasks

Manage a team of 10 or more Ambassadors.

Organize daily operations.

Ensure service quality and excellence.

Provide ongoing training and coaching to Ambassadors to continuously improve the customer experience.

Resolve challenging situations and support the airport operations team.

Approve schedule changes.

Prepare for and assist management during weekly meetings.

Welcome, direct, and inform YUL passengers.

Conduct performance evaluations for Ambassadors.

Maintain consistent verbal and written communication with the entire team and management.

Perform various administrative tasks (attendance tracking, shift report follow-up, employee file management, procedure updates, timesheets, etc.).

Make schedule adjustments as needed.

Participate in project development initiatives.

Answer calls on the supervisors' phone line.

Perform any other related duties.

If you are ready to take on new challenges, we would like to meet you!

Advantages

Full-time schedule condensed into 4 workdays.

Dynamic airport work environment.

Accessible by public transportation from Montréal, with the 747 shuttle available 24/7.

Group insurance after 3 months for positions of 4 days per week or more.

Uniform provided.

Job requirements

Minimum of 2 years of experience in team management (performance management, motivation, coaching, logistics, work organization, etc.).

Excellent interpersonal communication skills.

Availability to work day and evening shifts between Sunday and Saturday.

Fully bilingual in French and English to effectively communicate with English-speaking customers approximately 50% of the time.

Desired profile

Demonstrated leadership skills and the ability to motivate a team.

A team player who leverages the strengths of colleagues.

Empathetic, welcoming, and friendly.

Positive attitude when resolving challenging situations.

Professional and polished appearance.

Proactive approach to customer service and teamwork.