Strategic Account Manager Job Montréal area,Montreal Province de Québec Canada,Sales

Location: Montreal

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Strategic Account Manager at Lightspeed, you’re part of our No

AM engagement team and your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s highest valued customers. You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued.

Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step.

What will you be doing:

Serve as the primary point of contact and strategic account owner for Lightspeed’s highest-value enterprise customers, ensuring a seamless and consistent customer experience.

Develop and implement strategic account plans to achieve revenue growth, improve product adoption, and expand Lightspeed’s presence within assigned accounts.

Lead commercial negotiations for renewals and account expansions, securing outcomes that deliver mutual value for both Lightspeed and the customer.

Continuously monitor customer usage data, go-live milestones, and account health metrics, using insights to inform retention strategies and identify growth opportunities.

Proactively identify and address churn risks, engaging with key stakeholders to resolve challenges and maintain high levels of customer satisfaction.

Build and maintain trusted, long-term partnerships by understanding customer business goals and providing consultative guidance on how Lightspeed solutions drive value.

Collaborate cross-functionally with internal teams (e.g., Product, Engineering, Support) to champion customer feedback, support innovation, and ensure timely resolution of issues.

What you need to bring:

5+ years in Enterprise Customer Success or Account Management within B2B environments, with a proven record of exceeding revenue and retention goals.

Demonstrated success managing complex enterprise accounts, building trusted, long-term partnerships by aligning solutions with client business objectives.

Strong consultative selling, negotiation, and strategic thinking skills, with the ability to influence stakeholders and drive commercial outcomes.

Deep industry expertise in Retail and/or Hospitality technology, with a solid grasp of sector-specific challenges, trends, and growth opportunities.

Proficient in using CRM platforms (e.g., Salesforce, Hub Spot) to manage relationships, forecast growth, and maintain customer health metrics.

Data-literate and analytical, comfortable leveraging usage data and performance insights to identify risks, opportunities, and drive strategic decisions.

Excellent communication and presentation skills, capable of articulating value propositions and engaging confidently with C-level executives.

Adaptable and collaborative, thriving in dynamic environments, working cross-functionally, and proactively solving problems to enhance customer experience.

Contribute to broader team and company objectives by being flexible and collaborative, stepping beyond core responsibilities when needed to support collective success.

As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

Ability to do your job in a truly flexible hybrid environment (3 days/week in office);

Genuine career opportunities in a company that’s creating new jobs everyday;

Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Lightspeed RSU program (we are all owners)

Unlimited paid time off policy

Flexible working policy

Health insurance

Health and wellness benefits

Possibility for transit fees to be covered

Paid leave assistance for new parents

Linkedin learning

Volunteer day


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