Technical Inside Sales Representative, Thermal Solutions

Job Summary:

The Technical Inside Sales Representative, Thermal Solutions works directly with external sales and customers to provide Vertiv proposals, follow up on prospect inquiries, and achieve additional sales. The role is responsible for promoting and selling Vertiv's current Thermal offerings to customers by building relationships and generating new business. The technical inside sales role will take responsibility for managing and growing assigned accounts.

The representative works directly with external sales and customers to provide Vertiv proposals, follow up on prospect inquiries, and achieve additional sales. The role is responsible for promoting and selling Vertiv's current thermal management offerings to customers by building relationships and generating new business.

The technical inside sales position offers a generous commission structure and significant company exposure, providing potential for numerous career growth opportunities at Vertiv.

Responsibilities:

• Achieve established revenue target for assigned accounts through follow-up
• Create and track opportunities and quotes in Customer Relationship Management (CRM) tool
• Provide submittal drawings for approval
• Provide thermal technical sales support to customers through training and presentations
• Responsible for updating opportunities and customer information in CRM tool, including wins/losses/cancellations
• Obtain customer orders and enter them correctly for billing
• Handle incoming and outgoing customer communications (calls and emails) and escalate to others for technical support if needed
• Increase customer satisfaction by serving as customer advocate to interact with various internal departments on behalf of the customer
• Establish working knowledge of related product lines, both new and existing, by completing company training and on-the-job experience
• Provide pre and post-sale technical support between Vertiv and customers
• Work closely with Vertiv field sales teams on shared opportunities;
  Identify opportunities as they arise
• Review or generate optimized Vertiv solution configurations to meet specific application requirements
• Configure, price, and quote solutions to customers
• Serve as escalation point for customers on pre and post-sale technical issues
• Provide application engineering support via phone, email, and web
• Willingness to adapt to other tasks as needed

Qualifications:

• Mechanical Engineering degree (preferred) or equivalent training/experience
• 3 years technical sales experience in the industry
• Bilingual French/English required
• Strong phone/video presence and experience with multiple daily interactions
• Proficiency with business productivity and web presentation tools
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Ability to multitask, prioritize and manage time effectively

Physical & Environmental Requirements:

• Periods of office/computer work

Travel Required:

• Occasional travel to customers or for company training

Work Authorization No calls or agencies please. Vertiv will only employ those legally authorized to work in Canada. This is not a position for which sponsorship will be provided.

Equal Employment Opportunity Vertiv Canada is an Equal Opportunity and Affirmative Action employer. We promote equal opportunity for all in hiring, employment conditions, mobility, training, compensation, and workplace health, without discrimination regarding age, race, color, religion, beliefs, sex, pregnancy status (including childbirth, nursing, or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status or sex stereotyping), genetic information, citizenship, national origin, protected veteran status, political affiliation, or disability.

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The same job description applies to both internal and external candidates.

Sommaire du poste:

Le représentant travaille directement avec les ventes externes et les clients pour fournir des propositions Vertiv, assurer le suivi des demandes de prospects et réaliser des ventes…