Représentant des ventes​/Sales Representative

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.

This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized).

• Spend minimum 25% of time pursuing new business, most of which to be spent on the sales floor, actively prospecting customers already shopping in the store.
• Develop one‑on‑one relationships with Pro customers, providing a familiar face to their customers day in and day out. Uses knowledge of customer’s line of business to anticipate their needs.
• Use GET Involved behaviors to ask questions to clarify customer’s needs for both products and services, demonstrate effective up‑selling, add‑on selling and closing techniques to ensure that all customers’ needs are met and the complete project is sold.
• Maintain an organized, up‑to‑date system for profiling and tracking top accounts as well as for developing new ones. Keep work area clean and organized.
• Follow up with customers to ensure customer satisfaction and pursue future business. Partner with Store Management to resolve outstanding issues.
• Strive to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Create action plan with Supervisor to develop selling skills.
• Deliver sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.
• Create customer quotes and process fax, phone and counter orders quickly and accurately. Communicate order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.
• Ensure orders are picked up and delivered by checking customer logbook. Train and inform Store Associates about the Pro Program and encourage total store involvement.

• Customer Driven:
  Provides outstanding customer service using GET Involved behaviors – greet, engage and thank (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
• Gets Things Done:
  Demonstrates the ability to get results despite a large workload, competing demands and a fast‑paced environment.
• Acts with Integrity:
  Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.
• Communicates Effectively:
  Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well‑informed; listens carefully to input and feedback.
• Ground Engaged:
  Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry.
• Team Player:
  Maintains positive working relationships with co‑workers; effectively handles interpersonal conflict situations.
• Planning and Organizing:
  Sets priorities, plans and coordinates work activities; obtains and manages resources in order for goals to be accomplished on time and within budget.
• Driving Sales:
  Knows all departments/areas and effectively promotes products and services (ie: commercial credit); makes decisions in line with the goal of selling; ability to overcome customer objections in order to make sales.

• Customer Service:
  Greet and engage with all customers, ensuring a positive experience and addressing…