Revenue Operations Analyst – New Business & Account Management

Your Role

The Workleap Manager Agent is scaling fast, and we're entering a phase where the precision of our go-to-market engine is becoming a competitive advantage in its own right. Our next stage of growth won't come from volume alone — it'll come from the rigor with which we build, measure, and optimize our acquisition, retention and growth motions.

As Revenue Operations Analyst – New Business & Account Management, you'll help design, optimize, and scale the Acquisition, Retention and Growth engines behind our growth. Reporting to the Director of Revenue Operations, you'll work closely with Sales and Marketing leaders to transform our new business motion into a measurable, scalable system powered by data, automation, and AI.

Your impact:

• Own full-funnel execution from SQL → Closed Won → Renewal/Expansion, ensuring conversion bottlenecks are caught early, handoffs between AEs and AMs are clean, and pipeline velocity improves continuously.
• Drive forecast accuracy across New Business and Account Management by building predictive indicators for deal risk, win probability, churn signals, and expansion readiness — giving revenue leaders a reliable view of the quarter.
• Govern the CRM as the system of record for all NB and AM activity — deal stage hygiene, pipeline integrity, territory and segment mapping, and routing logic that scales without manual intervention.
• Eliminate manual reporting overhead by building automated dashboards and decision-ready insights for AE, AM, and leadership audiences — covering pipeline health, rep performance, renewal risk, and NDR drivers.
• Own AM motion operationally — renewal tracking, expansion pipeline visibility, churn risk flagging, and the data infrastructure that lets CSMs and AMs prioritize the right accounts at the right time.
• Accelerate cross-functional execution by partnering with Sales, Channel, CX, and Finance on operational handoffs, coverage model changes, and GTM process improvements that span the full customer lifecycle.
• Embed AI into reps velocity forecasting, deal prioritization and account risk scoring to move Rev Ops from a reactive reporting function to a proactive growth engine.

You'll join a Revenue Operations team structured around revenue motions — each role specializes while operating as a unified growth engine:
Marketing Rev Ops (demand generation), Channel Rev Ops (partner pipeline), CX Rev Ops (retention and expansion), and Revenue Systems Ops (infrastructure and integrations). Your focus will be new business performance and predictability across a multi-product go-to-market strategy. The challenges ahead are real: improving pipeline quality in a competitive market, shortening sales cycles without sacrificing deal value, and embedding AI at every stage of acquisition.

The ambition is clear — operate Revenue Ops like a GTM engineering team, not a reporting function.

• 3–5 years in Revenue Ops, Sales Ops, or Marketing Ops in a B2B SaaS environment;
• Strong hands‑on experience with Hub Spot (workflows, automation, properties, reporting);
• Ability to analyze funnel metrics, build forecasting models, and work with data models and segmentation logic;
• Solid grasp of SaaS metrics — ARR, ACV, conversion rates, pipeline coverage;
• Comfortable using AI tools (e.g. Claude, ChatGPT, Copilot) daily as a work accelerator — not an experiment, a habit;
• Strong collaboration skills with Sales and Marketing stakeholders; detail‑oriented with solid process discipline.

• Base salary: $100to $120k CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate's region to align with local market conditions.
• Annual bonus program
• LTIP program, share in Workleap's long‑term growth
• RRSP + Family health insurance + telemedicine + annual wellness budget
• Flexible vacation policy
• Remote work, with access to our Montreal office
• In‑person gathering twice a year.
• Claude access, for everyone.

Note:

The internal title for this role is Revenue Operations Business Partner.