Sales Specialist

Sales Specialist – Lucid Studio

Your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you are achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, you’ll excel as a Lucid Sales Specialist.

• Needs Assessment:
  Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise:
  Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
• Competitive Landscape:
  Take initiative to understand competitor models, pricing, and packages in order to educate customers on why Lucid.
• Customer Relationships:
  Build and nurture customer relationships to foster brand loyalty.
• CRM:
  Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement.
• Pipeline Management:
  Maintain and build a robust sales pipeline through disciplined practices.
• Goal-Oriented:
  Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
• Deliver an exceptional and memorable sales experience that you would personally want to have.

• Manage end-to-end transitions for Order to Delivery Management:
  Support customers with financing/leasing application and monitor application status, submitted documents and vehicle readiness.
• Successful Delivery:
  Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.
• Handle registration and facilitation of payment due at signing.
• Coordinate customer support with Lucid Financial Service and Delivery teams as required.
• Assist with daily operations as needed.

• Clear Communication:
  Use exceptional oral and written communication skills to deliver clear and relevant information.
• Maintain communication on a regular basis during waiting period before delivery date is scheduled.
• Active Listening:
  Employ active listening techniques to provide solutions that are genuinely helpful to customers.

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.
• Retail automotive sales and desking experience highly desired.
• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment.
• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience.
• Proven track record of achieving individual sales goals.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape.
• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication.
• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.
• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.
• Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for customers.
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
• Passionate about electric vehicles and the premium vehicle market.
• Bachelor’s degree or equivalent work experience preferred. High school or GED required.
• Ability to coordinate and facilitate customer test-drives.
• Ab…