Flight Centre - Travel Consultant

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Region
Location
Canada

Category
Sales and Customer Service 1

Work type
Full time 1

Brand
Flight Centre Brand 1

At Flight Centre, our Travel Consultants spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast paced, customer facing retail environment where personality, performance, and customer experience all matter.

This role is rewarding, but it’s not easy, especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high volume customer conversations, all while building confidence in a dynamic retail environment.

At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point and click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.

As a Travel Consultant, you will work full time, on site in one of our retail stores on a rotating roster across a 7 day trade. This is a target driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.

You will take ownership of the customer journey from first enquiry through to booking and follow up, selling complete travel solutions - not just flights.

What You Will Be Doing

Convert customer enquiries into confirmed bookings through consultative sales conversations
Work toward individual KPIs and sales targets, earning commission on every sale
Sell end to end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
Build a loyal base of new and repeat customers - from simple domestic trips to complex international holidays
Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

What Success Looks Like in This Role

You enjoy working toward targets and are motivated by results and commission
You are confident asking for the booking and closing the sale
You balance great customer experience with delivering results
You stay organized, resilient, and positive when things get busy

What We’re Looking For

Minimum 2 years’ experience in travel sales
Minimum 2 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
Strong communication skills and confidence selling in person and over the phone
High attention to detail and strong computer skills, with confidence using multiple, complex systems
International travel experience
High school diploma or higher
Availability to work full-time hours, including evenings and weekends

What You’ll Get in Return

Competitive base salary plus uncapped commission
Clear performance metrics and transparent earning potential
Career progression opportunities across Flight Centre’s global brands
Industry travel discounts and opportunities to experience the products you sell
A performance driven team environment that celebrates results and development

Work Perks!
- What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun:  At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition:  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts:  Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel:  We were founded by people…